Account Manager - Gaming/Brand EMEA
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods, finance, and investment. About Us: Sensor Tower is the leading solution for mobile and digital marketers, app developers, and industry analysts who demand superior competitive insights into the mobile and digital advertising market economy. We serve independent and Fortune 500 customers alike, spanning the mobile games, agency, travel & hospitality, music, finance, and broadcast entertainment markets. Our insights are cited by the world’s leading news and finance publications, including the Wall Street Journal, The New York Times, Forbes, Fortune, Bloomberg, CNBC, The Washington Post, and Reuters. Summary: As an Account Manager at Sensor Tower, you’ll play a key role in managing the renewal process of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience. You’ll also be instrumental in helping to build our presence in Turkey and surrounding regions. What You Will Focus On: Manage a portfolio of Gaming and Brand customers focusing on renewals, upsells, and Net Revenue Retention (NRR) growth. Partner internally to be an advocate for Sensor Tower within Turkey and surrounding regions, attending and hosting events, driving new and existing business to Sensor Tower. Oversee all assigned contract renewals to ensure timely and accurate execution. Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction. Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature. Work with the Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal. Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency. Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process. Establish and maintain effective, cooperative working relationships with customers. This includes objection-handling and problem-solving when customers indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc. What We Are Looking For: Native Turkish speaking with full professional proficiency in English. Previous experience within the Mobile/PC/Console Gaming sector. Previous experience in a Account Management, Customer Success, or Renewals Management role. Intellectually curious self-starter with a knack for problem-solving. Familiarity with contracts, terms of service, and legal issues. Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders. Organisational skills and attention to detail. Experience with Salesforce (particularly working with the ‘opportunity’ object). Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiency. Expertise within the Turkish market. Bonus: Previous B2B SaaS and/or enterprise software experience. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. 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