ATM Help Desk Technician (2nd Shift & Weekends)

Job Title ATM Help Desk Technician (2nd Shift & Weekends) Location Remote, EST, USA Duration 5 Months Contract Schedule & Shift Details

• Hours 300 PM – 1200 AM EST
• Days Saturday–Sunday Every weekend they will be working (40 hours/week) (Training will be 3 weeks 8am-5pm)
• Days Off Two consecutive days off during the week. Position Overview We are seeking a proactive and technically skilled ATM Help Desk Technician to join the Technical Operations Center – Technician Support team. In this role, you will play a key part in driving ATM availability by supporting a nationwide fleet of ATMs and field service technicians in a fast-paced, high-availability 24x7x365 environment. This is a second shift position with weekend coverage required. Ideal for individuals who thrive in technical support environments, can work independently, and are committed to operational excellence.

Key Responsibilities

• Responsibilities
• Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.
• Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment
• Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network. The ideal candidate will have
• Associate s Degree in a Computer Science or Technology discipline; or
• Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
• Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is able to work well with end users.
• Excellent written and oral communication skills.
• Able to handle confidential matters judiciously.
• Good time management skills and able to prioritize.
• Must be able to work nights and weekends as needed.
• Ability to understand the current state of ATMs to fully diagnose problems for resolution
• Act as a liaison between internal Bank team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
• Provide efficient productivity and superior quality service while working in a fast-paced environment
• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
• Ability to work multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
• Follow-up on open escalations to ensure smooth handling and accurate closure Job Types Full-time, Contract Pay $27.00 per hour Expected hours 40.0 per week Benefits
• Dental insurance
• Health insurance
• Vision insurance Application Question(s)
• Are you familiar and comfortable supporting ATM Machines (Automated Teller Machines) This job is technical support for Machines and NOT a Protocol. Work Location Remote Apply To this Job