Auto Estimate & Repair Verification Advisor

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job (Image Desk) is responsible for ensuring consistency of estimating practices for the Good Hands Repair Network repair facilities, and compliance with best practices. The individual conducts virtual reinspection's and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops. Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options, and truly enjoy the work they do. Role Designation: Remote Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back! Accountabilities: Perform detailed Image Desk reviews of vendor repair estimates, total losses, and assigned claims to ensure alignment with estimating guidelines, repair best practices, and documentation standards. Analyze files and complete audit reviews, making accurate annotations, corrections, and repair recommendations where required Investigate and resolve complex inquiries, complaints, escalations, and coverage or repair disputes in a timely and professional manner Support total loss evaluations by reviewing estimates, valuations, and completing documentation to ensure compliant with company protocols Develop, manage, and audit processes while building and maintaining effective working relationships with network vendors and repair facilities Participate in calibration sessions with claims teams and leadership to ensure consistency in estimating practices and claim handling outcomes Collaborate with leadership to communicate audit findings, identify trends, and recommend process improvements Qualifications : Proven experience in auto-claims estimating, repair processes, and damage analysis Strong critical thinking skills with the ability to make sound decisions in ambiguous situations Ability to ensure adherence to company guidelines, estimating protocols, and regulatory standards Ability to handle complex customer concerns, disputes, and escalations professionally Ability to build and maintain effective relationships with vendors, appraisers, and internal teams Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. #LI-KA1 Skills Auto Body Repair, Auto Estimating, Auto Insurance Claims, Communication, Customer Service, Insurance, Insurance Management, Prioritization, Problem Solving, Time Management

Compensation

Expected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization.