Bilingual Intake Specialist (Personal Injury Law Firm)
This is a remote position. Are you a people-focused professional who thrives in a fast-paced environment? Do you have a passion for helping others while delivering exceptional client service? We’re looking for a Bilingual Intake Specialist to join a dynamic Personal Injury Law Firm and be the first point of contact for potential clients. Position Overview As a Bilingual Intake Specialist, you will play a critical role in the client journey—handling inbound inquiries, gathering case information, and ensuring a smooth and professional intake process. Your ability to communicate clearly and compassionately in both languages will make a direct impact on client experience.
Key Responsibilities
Answer inbound calls, emails, and web inquiries from potential clients Conduct initial case screenings and gather relevant details Accurately input and manage client information in the CRM system Provide clear, empathetic communication to clients during stressful situations Schedule consultations and coordinate with legal staff Follow up with leads and maintain consistent communication Ensure all intake procedures comply with firm standards and confidentiality policies
Requirements
Qualifications Proven experience in Legal intake role Experience in a Personal Injury Law Firm or legal setting Strong verbal and written communication skills in English and Spanish languages Excellent listening skills and attention to detail Ability to multitask and manage high call volumes Proficient in CRM systems and Microsoft Office tools Highly organized, reliable, and client-focused Familiarity with case management software