Call Centre Agent
Job Overview We are seeking a motivated and energetic Call Centre Agent to handle inbound and outbound customer calls in a fully remote environment. This is a great opportunity for someone who enjoys helping people and thrives in a structured, target-driven setting.
Key Responsibilities
Handle inbound customer calls professionally and resolve queries efficiently Make outbound calls for follow-ups, surveys, or sales campaigns as required Log all call interactions accurately in the CRM system Meet daily call handling targets and quality assurance standards Escalate complex issues to the appropriate team or supervisor Provide customers with accurate product and service information Maintain a positive and professional attitude in every interaction Qualifications and Experience 1+ year of experience in a call centre or customer-facing role Clear and confident verbal communication skills Ability to work in a fast-paced, target-driven environment Basic computer literacy and data entry skills Reliable home office setup with a stable internet connection and headset Patient, empathetic, and solution-focused approach Ability to work shifts if required Matric certificate required Salary: R20,000/month | 100% Remote