Case Management Specialist
Job Description:
- Engage with members and coordinate their care for 50-75% of the day
- Utilize resources to connect with 'hard-to-reach' members
- Develop individualized care plans with members
- Maintain meticulous documentation of care management activities
- Work with the Interdisciplinary Care Team to address barriers to care
- Identify and connect members with health plan benefits and community resources
- Meet regulatory requirements within specified timelines
Requirements:
- 2+ years of experience in a health-related field
- 2+ years of customer service experience
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
- Access to a private, dedicated space to conduct work effectively to meet the requirements of the position
- Experience providing care management for Medicare and/or Medicaid members (preferred)
- Bilingual skills, especially English-Spanish (preferred)
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs