Client Care Coordinator - Sales
Job Description
Client Care Coordinator (CCC) Compensation $6-12 USD/hour Schedule Full-time, Monday-Friday 800am–500pm EST weekends as necessary. Long-term employment. Location Remote (must have reliable internet and a quiet work environment) Join our growing team at Twin Peaks Property Inspections! We're a high-energy home and commercial inspection company based in Ontario, Canada, known for our integrity, innovation, and top-tier service. We're looking for a motivated and technically savvy Client Care Coordinator (CCC) to support our operations, wow our clients, and explore the latest tools to improve our workflow. ________________________________________ Key Responsibilities Client Care & Communication •Answer incoming calls, emails, and web inquiries with professionalism and warmth
- Schedule and reschedule inspections using our online tools
- Follow up on leads and ensure all client touchpoints are handled promptly
- Text and call clients to confirm appointments and resolve questions
- Act as liaison between inspectors, realtors, and clients Scheduling & Operations
- Confirm all inspections one business day prior
- Add services or make adjustments to inspection bookings as needed
- Track and report inspection calendar gaps and help fill them using our booking strategy
- Monitor voicemail, inboxes, and CRM tasks daily Tech & Automation Support
- Assist with light automations using tools like Zapier, Google Sheets, and CRM workflows
- Research and test AI tools (e.g., ChatGPT, CRM integrations, scheduling bots) that could improve operations
- Help implement systems and document new processes Social Media Engagement (Optional/To Be Assigned)
- Interact with real estate professionals on social platforms
- Like, comment, and tag to increase visibility and engagement
- Share inspection-related content and company updates ________________________________________ Ideal Candidate
- Fluent in English with excellent written and verbal communication
- Positive, self-driven, and adaptable to a fast-paced environment
- Comfortable working with software platforms like Gmail, Spectora, Dialpad, CRMs, and cloud tools
- Sales-minded, with a talent for building rapport and converting leads
- Detail-oriented and proactive in problem solving ________________________________________ Tools You'll Use
- Spectora – Inspection scheduling software
- ZOHO CRM & Social Media
- Dialpad – VOIP communications
- Google Workspace – Gmail, Drive, Sheets
- AI Tools – ChatGPT, Zapier, and other emerging tech solutions ________________________________________ Why Join Twin Peaks?
- Be part of a high-growth, forward-thinking company
- Work with a team that values transparency, integrity, and innovation
- Opportunity to grow in technical and client-facing roles
- Flexible remote work with supportive training and tools ________________________________________ How to Apply Please send your resume and a short video (1–2 minutes) introducing yourself and describing why you’d be a great fit for this role. Highlight any experience you have with tech tools, customer service, or sales. Apply To This Job