Client Success Associate
Gartner is recognized as a great place to work, and they are seeking a Client Success Associate to join their team. This role focuses on ensuring that every Gartner client receives exceptional value from their subscription by understanding their business priorities and driving engagement with Gartner's services.
Responsibilities
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth
Skills
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
Benefits
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
- Disproportionate rewards for top performers
- Hybrid work environment
- Flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring
- Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan
- Market leading benefit programs including generous PTO
- A 401k match up to $7,200 per year
- The opportunity to purchase company stock at a discount
Company Overview
Company H1B Sponsorship