Client Success Associate (French Speaking)
Gartner, Inc. is a leading research and advisory company that guides the leaders who shape the world. The Client Success Associate role involves building and managing relationships with clients, ensuring their successful utilization of Gartner subscriptions, and collaborating with internal teams to maximize value for clients.
Responsibilities
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics
Skills
- 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Bachelor's degree preferred
Benefits
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Annual bonus plan based on company and individual performance
- Role-based, uncapped sales incentive plan
- 401k match up to $7,200 per year
- The opportunity to purchase company stock at a discount
- Generous PTO
- Hybrid work environment with flexibility and support for virtual and in-person work
Company Overview
Company H1B Sponsorship