Client Success Manager

This is a remote position. ​Salary Structure: Rs. ₹4 LPA + ₹2 LPA Variable Pay for initial 12 months Rs. ₹5 LPA + ₹3 LPA Variable Pay after 12 months ​Experience Required: 3+ years Advantage: Prior experience in a marketing agency Work Arrangement: Work from Home Company Website: https://fyerx.com We are seeking a dynamic and experienced Account Manager to join our team and play a pivotal role in managing client relationships, driving business growth, and ensuring client satisfaction. The ideal candidate will possess exceptional communication skills, a strong business acumen, and a passion for delivering exceptional client service. Key Responsibilities: Team Management: Collaborate closely with internal team to ensure seamless execution of marketing campaigns. Provide guidance and support to team members to help them perform their best. Motivate and inspire the team to achieve high performance and meet campaign objectives. Client Communication and Relationship Building: Act as the main point of contact for clients, discussing campaign objectives, performance metrics, and strategic changes. Build and maintain strong relationships with clients to ensure their satisfaction and loyalty. Campaign Planning and Management: Coordinate with various departments to plan and execute marketing campaigns. Ensure that all campaign elements are aligned with client goals and objectives. Performance Tracking and Reporting: Track key performance indicators (KPIs) and report on campaign effectiveness using analytics tools. Provide regular updates to clients on campaign progress and results. Problem-Solving and Crisis Management: Address any issues that arise during campaigns and find solutions to keep things on track. Manage any crises that may occur, ensuring minimal impact on campaign performance. Budget Management: Manage campaign budgets to ensure efficient use of resources and maximum return on investment (ROI). Ensure that all campaign activities stay within the allocated budget.

Requirements

Bachelor's degree in Business Administration, Human Resources, or a related field. 3+ years of experience in account management or a similar role in a marketing agency. Strong understanding of the marketing industry. Excellent communication and interpersonal skills. Strong negotiation and problem-solving skills. Ability to multitask and prioritize effectively. Proficiency in CRM and project management tools. A passion for client service and a results-oriented approach.