Communications Officer; 911 Dispatcher
Position: COMMUNICATIONS OFFICER (911 DISPATCHER) Douglas County Sheriff's Office is creating a hiring list for a full‑time Communications Officer. This position also includes an excellent full‑family benefit package, OPSRP/PERS retirement, and availability of deferred compensation retirement savings. Onsite (Courthouse complex) childcare is available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only). Availability is subject to the center waitlist. Department Overview The Douglas County Sheriff’s Office Communications Division dispatches for eight law agencies and approximately twenty‑six fire/medical agencies within Douglas County. Douglas County covers 5,134 square miles and has a full‑time resident population of 113,748. The Communications Division handles roughly 231,668 calls a year, of which approximately 53,768 are 9‑1‑1 calls. Position Overview An employee in this position is responsible for performing quick, efficient, and accurate dispatching of calls and messages with public safety units and personnel in the field. This position works a rotating‑shift schedule and is eligible for membership with the Douglas County Law Enforcement Association bargaining unit. Please read the attached
- Disqualifiers* before completing a Douglas County application form. Essential Job Duties
- Receives calls and dispatches Police, Fire, and Ambulances within a central communication center; answers 9‑1‑1 and non‑emergency lines, assists callers with medical‑aid instructions as necessary.
- Checks records, warrants, and information updates.
- Creates and retrieves computer entries.
- Answers emergency and non‑emergency questions, routes callers to the proper resource.
- Performs emergency and non‑emergency radio communications to field units. Skills & Qualifications
- Two years of progressively responsible work‑related support experience (examples may include communications/dispatch, law enforcement, medical, law office, or clerical) or a satisfactory combination of education, experience and training.
- Within one year of employment, must receive tele‑communicator and emergency medical dispatch certifications.
- Requires a minimum typing speed of 35 words per minute.
- Excellent verbal, written and interpersonal communication skills and the ability to simultaneously perform multiple tasks of listening, talking and entering information. Preference will be given to applicants with dispatch or communications experience. Selection Process
- Initial screening based on minimum qualifications.
- Skills test.
- Oral interview.
- Background investigation.
- Psychological exam.
- Chemical detection screen.
- Physical exam.
- Hearing exam. Applicants may be disqualified after unsuccessful completion of any phase of evaluation. Applicants must take the Frontline written/video exam and transfer their scores to the Douglas County Sheriff’s Office. Testing is available through the National Testing Network (NTN) and can be completed online at home or at several locations. Eligible candidates who successfully pass Step 2 may be invited to a department (in‑house) interview based on hiring needs. Please ensure that you have submitted an application online at Work is performed in a crowded, noisy office environment. Employees must be able to work all shifts, including nights and weekends, and perform physical tasks such as bending, gripping, hearing alarms, keyboarding, kneeling, standing, lifting/carrying up to 14 pounds, pulling, and pushing. To learn more about this position, please review the position classification. For questions regarding this position, contact Angie Stoffal rthur or ph: (541) 957‑4778. Douglas County is an Equal Employment Opportunity Employer. #J-18808-Ljbffr
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