Credentialing Administrator
About ISACA ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.
Overview
The Credentialing Administrator is responsible for supporting the administrative and operational functions of the Credentialing Department. This role manages a range of coordination and process-driven activities, including planning and executing Exam and Item Development meetings, communicating with volunteer contributors, processing purchase orders and invoices, and maintaining team metrics and reporting. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while ensuring accuracy and efficiency. This individual plays a key role in supporting departmental workflows and contributing to the successful delivery of credentialing programs.
Responsibilities
- Establish and maintain a centralized filing system by organizing team documentation, developing standardized filing protocols, and clearly communicating processes to ensure accessibility, consistency, and compliance.
- Coordinate exam and item development activities by managing scheduling, communications, and logistics for related programs. Monitor shared inboxes, process applications and payments, track CPE credits, and ensure timely and accurate handling of program workflows.
- Provide onsite meeting and event support by coordinating logistics such as material preparation and printing, meal planning and delivery, and collaboration with IT and other teams to ensure seamless execution of in-person activities.
- Maintain and enhance team metrics and reporting by updating dashboards, running reports, and developing tracking tools (e.g., spreadsheets) to monitor performance, identify trends, and support data-driven decision-making.
- Perform quality assurance (QA) activities across systems and deliverables, including reviewing migrated items within the Dimensions system, validating exam files and drafts, testing system functionality, and ensuring accuracy in post-meeting reports.
- Track and process expense reports.
- Serve as backup scribe for item development meetings.
- Proof exam translation files.
Qualifications
Required Field of Study:
- High School Diploma or equivalent (GED) required.
Minimum Years of Experience Required:
- 1+ years of experience in an administrative, operations, or coordinator role
Description of Minimum Experience Required:
- High attention to detail and accuracy, particularly in data entry, documentation, and reporting
- Effective written and verbal communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook), including basic spreadsheet and reporting capabilities
- Experience supporting meetings or events, including scheduling and logistics coordination
- Ability to follow established processes and maintain confidentiality when handling sensitive information
Preferred Field of Study:
- Associates Degree in non-profit management, communications, general business or related field
Preferred Years of Experience:
- 3+ years experience in an administrative, operations, or coordinator role
Description of Preferred Experience:
- Experience working in a fast-paced, process-driven environment with shifting priorities
- Proficiency in additional languages to support diverse customer and volunteer interactions
- Experience working with diverse populations, demonstrating awareness, respect, and adaptability in communication and collaboration
Competencies/Skills Required:
- Ability to work independently and within a team setting
- Excellent oral and written communication skills
- Ability to manage multiple projects effectively, as well as manage and meet deadlines
- Strong interpersonal skills
- Self-starter, highly motivated
- Strong attention to detail
- Cultural sensitivity/awareness
- Team player, ability to build strong relations internally across functional areas and externally with vendors, suppliers, members, constituents, and volunteers
- Proficiency in Microsoft Office products (Word, PowerPoint, and Excel) and Salesforce
This role may require periodic onsite presence at the organization’s headquarters or regional hubs to support collaboration, strategic planning, and key initiatives. Travel may also be required to attend company-sponsored events, meetings, or other organizational activities necessary to support the essential functions of the position. Equal Opportunity Employer (EEO) ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability. Posted Salary Range USD $45,120.00 - USD $63,189.00 /Yr.
Benefits
Information
Benefits
Information available below: ISACA Career Opportunities and Benefits