Credit Union - Call Center Agent
About the position As a Call Center Representative at Qualstar Credit Union, you will serve as a trusted resource for members, providing exceptional service via phone, chat, and digital channels. Your role will involve listening carefully to understand member needs, educating them about products and services, assisting with online and mobile banking inquiries, and resolving concerns with empathy and professionalism. You will collaborate with team leads and supervisors to ensure a seamless member experience and meet service and education goals, contributing to the overall success of the team. This position offers a rewarding opportunity to help members build financial confidence and make a positive impact on their lives.
Responsibilities
- Providing exceptional service by phone, chat, and digital channels.
- Listening carefully to understand members' needs and identify opportunities to improve their financial situation.
- Educating members about products, services, and financial solutions that may help them achieve their goals.
- Assisting with Online Banking, Mobile Banking, account inquiries, and troubleshooting.
- Solving problems and resolving member concerns with empathy, professionalism, and critical thinking.
- Collaborating with Leads, Supervisors, and Managers to ensure a seamless member experience.
- Meeting service and member education goals while contributing to overall team success.
Requirements
- Ability to connect with people.
- Ability to think critically.
- Genuine enjoyment in helping others.
- Enjoyment in solving problems and finding solutions.
- Clear and confident communication skills.
- Pride in educating and helping others make informed decisions.
- Enjoyment in learning new things and continuously developing skills.
- Ability to thrive in a collaborative, team-oriented environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) contributions
- 401(k) matching options
- Predictable schedules
- Paid time off (vacation and sick leave)
- Employee loan discounts
- Free parking
- Casual dress code
- Game room
- Quiet room
- Latte maker