Customer Service Export Specialist
Location: Remote - Pennsylvania, United States of America Job ID: R0132718 Date Posted: 2026-06-03 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Customer Service & Contact Center Operations Job Schedule: Full time Remote: Yes Job Description: Join Hitachi Energy as an Customer Service Export Specialist and become a vital part of our global operations. In this dynamic role, you’ll work closely with international customers and Hitachi locations worldwide, supporting Marketing and Field Sales teams to deliver cost-competitive solutions for foreign contracts. Your expertise in trade compliance, documentation, and customer service will help us maintain excellence and strengthen relationships across borders. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. If you’re ready to make an impact in a collaborative, innovative environment that values growth and diversity, this is your chance to shine. How You’ll Make an Impact Use Hitachi tools and processes for product configuration, order entry, and invoicing. Track orders and ensure timely delivery to customers. Coordinate export arrangements with Hitachi Logistics. Invoice customers in accordance with INCO terms. Manage contracts from order entry through delivery and payment. Expedite documentation such as import/export licenses and letters of credit. Prepare shipping documents including invoices, packing lists, and certificates of origin. Build strong relationships with internal and external stakeholders. Your Background Bachelor’s degree Knowledge of INCO terms and international trade compliance. Experience in B2B customer support, preferably with international clients. Proficiency in Microsoft Office; SAP experience is a plus. Strong negotiation and persuasion skills. Ability to manage stress and maintain professionalism. More About Us At Hitachi Energy, we foster innovation and continuous improvement. We offer global career growth opportunities and professional development programs. Join a diverse, inclusive team committed to making a positive impact worldwide. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.