Customer Service Home Agent - Temporary positions in Maine

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome-both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. L.L.Bean is looking for individuals to join our team of Work-From-Home Customer Service Representatives! In this part-time, temporary role, you'll be the friendly voice welcoming customers to L.L.Bean, placing orders, and answering questions - all from the comfort of your Maine home office. We take calls from 8AM-8PM everyday and will extend this to 10PM during our peak calling season from Thanksgiving until Christmas. Our training classes start in late September and run through October. This is the best time to apply! We are looking for people who have:

• An interest in providing excellent customer service
• Experience (or aptitude) enhancing the customer experience by suggesting companion items.
• Strong communication and interpersonal skills
• The ability to learn new systems quickly
• A quiet, dedicated workspace in your Maine home
• A tech-savvy spirit with a computer, internet, and webcam all of which meet our requirements (details below)

Here's what makes this work-from-home opportunity in Maine stand out:

• Competitive pay: $16/hour or more!
• Flexible scheduling: Prioritizing candidates with maximum availability we do require at least 24 hours of weekly availability. Additionally, we need our employees to be available to work on our busiest days of Mondays & Tuesdays as well as at least one weekend day.
• Delight our customers: Be the friendly voice that helps with orders, answers questions, and keeps the L.L.Bean experience legendary.
• Be part of the L.L.Bean family: Enjoy a generous employee discount, participate in a 401k plan, borrow gear for outdoor adventures, and more!
• Work from the comfort of your Maine home office.

Ready to join the adventure? Review more specific expectations below: The L.L.Bean Home Agency program requires you to have the following in your home office. If offered a position, you will be asked to send photos of your home office set up for approval. A computer and Internet Service that meet all system requirements listed below. NOTE: there are no exceptions:

• A Personal Computer
• A Webcam installed and ready to go
• A separate headset with a microphone with a USB connection is required for MS Teams video calls
• Monitor at least 17" (most Home Agents prefer 24")
• Full-size keyboard with the number pad
• Mouse with scroll wheel
• A separate keyboard and mouse with a scroll wheel is required if using a laptop
• Power strip surge protector

Operating System: Windows or Mac only. Chromebooks/Chromium and other Operating systems are not compatible.

• Windows 11 (Windows S mode is not compatible)
• For Mac: macOS 12.6.8 or higher
• 8 GB of RAM minimum, 16 GB preferred

Broadband Internet Minimum acceptable speeds are below. A faster service provides a better experience.

• Download - 25 Mbps
• Upload - 5 Mbps
• Satellite service is not allowed due to inconsistent service levels that have impacted customers.

Modem/Router

• Modem/Router must have an available port for the phone connection. L.L.Bean provides an IP Phone which requires a wired internet connection to your modem/router.
• The modem must be accessible, within 10 feet of the phone, and have an available slot for the phone connection

L.L.Bean Home Agents must have an existing phone (Cell phone or existing landline in the event of an emergency). Workspace requirements: Home Office must be in Maine. A separate workspace in the house that is quiet and free from noise/distraction because:

• The Payment Card Industry (PCI) standards require customer information not to be viewed or overheard by third parties. For this reason, we have strict security standards that require aseparate workspace.
• Customers should have a superior service experience when calling us - household noises such as dogs barking; clocks chiming, etc. can have a negative impact and must be avoided.
• A desk and chair that allows the Home Agent to work safely and comfortably (incorporate good ergonomics)

L.L.Bean supplies:

• Phone (VoIP)
• Headset, power brick, and cables
• Software downloads to access our L.L.Bean systems securely

Interview Requirements: A PC or laptop with a webcam. An internet connection - see specifications below. Interviews, onboarding, and training are conducted over a Microsoft Teams video call (similar to Zoom). Part of the interview is a computer skills assessment that is observed. Qualified applicants are asked to schedule their own interview and will receive a Microsoft Teams link in advance of the interview. If you are hired, virtual, web-based training classes are scheduled separately. Again, a web camera is required.