Customer Service Representative - ICF
Contract Type Contract to Perm Location Remote (New Jersey Only) Pay/hours for position $16+/hr (varies by location), 8am-5pm (hours may vary) Minimum Requirements:
- High school diploma or equivalent
- 2+ years of professional work experience
- 2+ years of proficiency with Microsoft Word, Excel, and other MS Office programs
- Strong written and verbal communication skills
- Ability to focus on repetitive data tasks with strong attention to detail
- Ability to sit for prolonged periods while working on a computer
- Reliable high-speed internet and a quiet workspace
- Ability to work independently and as part of a team
Preferred Qualifications:
- Experience in business processing or back-office support
- Prior customer service or sales experience
- Strong computer and data-entry accuracy
- Ability to multitask with strong organizational skills
- Typing speed of 45–50 WPM
- Strong problem-solving and critical thinking skills
- Positive attitude and professionalism
- Ability to work limited overtime as needed
Responsibilities of position:
- Handle inbound and outbound calls with commercial energy customers
- Assist customers with billing, payments, and account questions
- Review and process energy incentive applications
- Support customers through phone, email, and online chat
- Maintain detailed and accurate account documentation
- Follow all compliance and confidentiality guidelines
- Perform additional administrative and back-office duties as needed
- To be considered for this position you must be a current resident of New Jersey.