Customer Service Representative (Work From Home)
We are looking for motivated and dependable individuals to join our growing remote team. This position is a good fit for someone who enjoys helping others, staying organized, and communicating in a clear, professional way. About the Position You will support individuals and families who have already requested information about available benefit programs. Your role will be to guide them through the next steps, answer basic questions, schedule virtual meetings, and keep their information accurate in our online systems. Training is provided, so prior experience in this field is not required. Daily Responsibilities Follow up with individuals who requested information Book and confirm virtual appointments Explain the process in simple terms Answer general questions professionally Assist with basic digital forms Send reminders and follow-up messages Maintain organized client records Use online systems to manage activity Attend remote training and team meetings What's Included Fully remote position Flexible schedule options Complete training No cold calling Weekly pay structure Mentorship and support Advancement opportunities Positive team environment Long-term growth potential Who We're Looking For The ideal candidate is reliable, friendly, organized, and comfortable speaking with people by phone or video. You should be able to work independently, follow directions, and use basic computer tools. Experience in customer service, scheduling, administration, or phone-based roles is an asset, but not required.