Customer Success Manager, DFR Majors
Job Description:
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services
- Develop Healthy Customer Relationship through proactive support and cadence based follow ups
- Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit customer needs
- Create customer Loyalty through proactive support and account management
- Advocate for Enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support
- Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business
Requirements:
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
- Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
- Excellent communication skills, both written and verbal.
- Strong focus on project management tools and concepts.
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
- Ability to obtain a Part 107 certificate.
Benefits:
- Competitive base salaries
- Equity in the form of stock options
- Comprehensive benefits packages
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan