Customer Support Agent Tier 1

This a Full Remote job, the offer is available from: Europe

About Us

Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-commerce platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by Radian Capital, a New York City-based equity fund with over $1 billion in assets under management. Axerrio represents Koronet’s European software and e-commerce solutions. The Axerrio team focuses on rapidly growing its market share among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-commerce solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.

About the Role

As a Customer Support Agent Tier 1, you’ll be on the frontlines helping our customers solve problems, learn our products, and grow their businesses. You won’t just be answering tickets—you’ll be learning how a unique global industry works and becoming an expert in both our platform and the B2B floral space. What you will do

• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone.
• Troubleshoot issues and help users navigate our SaaS platform with confidence.
• Document solutions and contribute to our Knowledge Base and internal documentation.
• Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases.
• Develop deep product knowledge and stay up-to-date on new features.
• Communicate clearly and professionally with customers, making complex issues easy to understand.

What do we expect from you

• You’re eager to learn—about technology, our platform, and the floral industry.
• You’re curious, fast-moving, and thrive in a dynamic, remote-first environment.
• You enjoy helping people and finding solutions to problems.
• You communicate clearly in both English (advanced level required) and, ideally, Spanish or Portuguese.
• You’re comfortable with tools like Slack, Jira, Intercom, and Confluence—or can learn them quickly.
• Experience in SaaS customer support.
• Familiarity with HTML or reading technical system logs.
• Background in computer science, engineering, or web development.

What we offer

• Remote-first team: work from anywhere.
• Training, mentorship, and room to grow into senior roles.
• English classes and professional development support.
• A collaborative culture where your ideas are welcome—and can become reality.
• Competitive salary based on experience.
• Full-time, indefinite-term contract.

Why Join Koronet

• Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.
• Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
• Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.
• Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.

If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you! This offer from "Komet Sales" has been enriched by Jobgether.com and got a 77% flex score.