Delivery Manager

Ciklum is looking for a Delivery Manager to join our team full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow, who will ensure smooth and successful project execution across all stages. You’ll be responsible for coordinating day-to-day delivery, supporting project planning, tracking progress, and solving issues to keep everything on track. In this role, you’ll work closely with engineers, internal teams, client stakeholders, and senior delivery leaders to manage timelines, budgets, risks, and team activities. You’ll also support proposal development, Agile ceremonies, and staffing coordination. This is a great opportunity for someone with strong organizational skills and a proactive mindset, looking to grow in a delivery leadership role. Responsibilities: Participate in pre-sales and support the creation of delivery proposals that align with client needs and Ciklum’s capabilities Coordinate team ramp-up and onboarding, ensuring alignment with recruitment and delivery setup Apply and maintain delivery best practices in tools, processes, and communication flows (e.g. using PRODIGY templates) Monitor changing client requirements and raise improvement opportunities or service adjustments to senior delivery leads Build effective working relationships with client counterparts to support project execution and day-to-day coordination Define and manage project scope, deliverables, timelines, and resources Estimate, plan, and adjust project activities from initiation through completion, ensuring milestones are met Monitor and support team performance to ensure motivation, accountability, and delivery consistency Track and report project progress, risks, and financials to internal stakeholders and clients using established tools and processes Prepare and present project documentation, including reports, dashboards, and meeting materials Proactively identify and escalate risks or blockers, collaborating with relevant stakeholders to develop solutions Contribute feedback and suggestions to improve internal processes, tools, and delivery practices across the organization Requirements: 2–4 years of experience in IT project management, project delivery, or team management Experience managing or coordinating teams of up to 20 FTEs Exposure to scope control, scheduling, and team coordination Skills & Knowledge:Solid understanding of Scrum, Kanban, and general Agile delivery lifecycles Familiarity with contract types (SOW, MSA) and how they affect delivery terms Working knowledge of software development lifecycle and ability to monitor delivery progress (e.g. Scrum burndown chart, Gantt diagram) Comfortable with delivery tooling (JIRA, Confluence, etc.) Working knowledge of team ramp-up, resourcing plans, and staffing Basic financial literacy, including gross margin, rate cards, headcount allocation, and budget forecasting Able to communicate with technical and non-technical stakeholders effectively Intermediate English (B2+) for written and verbal communication Education & Certifications:Bachelor’s/Master's in IT, Business, or a similar field Agile certification recommended (Scrum Master or ICAgile) Foundations in project management methodologies (PMI CAPM or similar) are a plus What`s in it for you? Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum. #LI-MG1