Director, People Operations – Global Compliance
Job Description:
- Own Operational Execution of People Priorities
- Lead the translation of People strategy into execution, building workstreams, governance structures, timelines, and stakeholder alignment plans that move critical priorities forward at pace.
- Manage vendor and system relationships across the HR technology stack, driving day-to-day execution and partnership management on all people systems; surface systems strategy and investment recommendations to the CPO with supporting analysis.
- Proactively identify and resolve risks, dependencies, and blockers across concurrent initiatives, maintaining operational visibility for People leadership through AI-powered tracking and reporting tools.
- Other duties as assigned.
- Drive Operational Excellence Across the People Function
- Own the People team’s operating rhythms, planning cadences, and accountability mechanisms, ensuring visibility, prioritization, and coordination across all active workstreams.
- Identify operational friction and directly redesign processes and workflows to improve efficiency, consistency, and execution quality across the People function, using AI-enabled automation wherever possible.
- Drive adoption and operational integration of AI-enabled tools, automation workflows, and agentic capabilities within the People function, advancing the team’s AI-native operating model as it evolves.
- Lead change management and implementation for organizational transformation initiatives, new processes, and technology rollouts, driving adoption and follow-through directly.
- Own Global Compliance & Employment Law
- Own HR compliance across all Billtrust operating countries, including the United States, United Kingdom, Netherlands, Germany, Poland, Belgium, and India, as well as future geographies as the company expands.
- Partner with the Chief Legal Officer on statutory requirements, works council obligations, and employment law changes, translating legal guidance into operational policy and practice.
- Maintain the global employee handbook and all country-specific policies, ensuring currency, accuracy, and legal defensibility across every jurisdiction.
Requirements:
- 7+ years of experience in HR operations, business operations, strategy execution, or a Chief of Staff function, with a demonstrated track record driving complex initiatives across global organizations.
- Multi-country HR compliance experience across at least 3 jurisdictions, with hands-on knowledge of statutory employment requirements, works council obligations, and country-specific policy management.
- Experience managing HR system and vendor relationships, with a track record of holding vendors accountable to SLAs, coordinating implementations, and ensuring day-to-day system performance.
- Proven ability to translate strategy into execution, building governance frameworks and accountability structures in environments where ambiguity is the norm.
- Strong cross-functional collaboration and influence skills, with a track record of driving alignment across Finance, IT, Legal, and business stakeholders without direct line authority.
- Track record driving AI adoption across a team or function, including hands-on use of agentic tools, automation workflows, and AI-powered HR systems.
- Strong executive communication skills, with the ability to produce polished leadership materials, operational dashboards, and progress reporting for senior audiences.
Benefits:
- comprehensive health coverage
- competitive retirement
- generous PTO and parental leave
- flexible work options
- meaningful investment in your professional development