Director – Performance and Operating Results
Overview
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Great Place to Work Certified Established in 11 states Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.
Responsibilities
The Director - Performance and Operating Results will serve as a key strategic operational leader and thought partner to executive leadership, driving enterprise performance across a rapidly scaling value-based care organization. This role elevates traditional operational and financial performance management into a proactive, enterprise performance function, with responsibility for developing scalable performance management processes, actionable insights, and decision-support infrastructure. Essential Duties and Responsibilities Own and continuously evolve the company’s financial and operational performance management framework, aligning metrics across clinical, operational, and financial domains. Partner with executive leadership to define, track, and drive accountability against key performance indicators (KPIs) tied to value-based care success (e.g., cost of care, utilization, quality outcomes, margin). Lead monthly and quarterly business reviews, delivering clear, insight-driven narratives and identifying risks and opportunities. Translate performance insights into clear actions, driving accountability and measurable improvement across markets and functions. Partner with Finance to support long-range planning, annual budgeting, and rolling forecasts. Own Medical Group staffing strategy, including budget development and executive-level partnership with market leadership to align workforce plans with performance and growth objectives. Develop deep expertise in unit economics and key performance drivers to deliver executive-level insights and reporting. Develop robust scenario modeling capabilities to inform strategic decisions and prioritization (e.g., market expansion, payer contracts, care model investments). Serve as a strategic thought partner to senior leaders, influencing decisions across clinical, operational, and growth functions. Design and implement a best-in-class operating cadence, including standardized reporting, forecasting processes, and performance reviews. Establish scalable dashboards, and tools to enable real-time visibility into business performance. Build disciplined processes for variance analysis, root-cause identification, and action planning. Build, lead, and mentor a high-performing team, fostering a culture of accountability, curiosity, and continuous improvement. Define clear roles, responsibilities, and development pathways for team members. Employees will be required to perform other job-related assignments as requested In this role you may work with. . . Medical Group operations teams Executive and senior leadership Finance teams Consultants
Qualifications
REQUIRED Knowledge, Skills and Experience Bachelor’s degree or equivalent experience 8+ years of experience in strategic finance, FP&A, consulting, operations, or related fields Demonstrated success in building and scaling performance management processes in a complex, data-rich environment. Experience operating in highly matrixed, cross-functional environments with direct exposure to executive leadership. Strong leadership experience with a track record of developing high-performing teams. Advanced financial modeling and analytical skills; ability to translate data into strategic insights. Strong financial and operational knowledge and understanding of major business acumen and knowledge drivers of healthcare economic performance Exceptional communication skills, with the ability to influence senior stakeholders Ability to work in a fast-paced, fluid, and dynamic environment Experience working in high-growth or transformation-oriented organizations preferred Preferred Knowledge, Skills and Experience Advanced degree Prior experience in healthcare and value-based care Posted Max Pay Rate Posted Min Pay Rate Pay Transparency Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.