Director, Strategic Accounts

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! The Director of Strategic Accounts will oversee all aspects of account management, including client retention, expansion, and satisfaction. This role requires a strategic thinker with a proven ability to lead teams, manage complex client relationships, and drive revenue growth. WHAT YOU'LL DO Leadership and Strategy Develop and execute a comprehensive account management strategy to maximize client retention, satisfaction, and revenue growth. Lead and mentor a high-performing account management team, fostering a culture of excellence and client-centricity. Establish and communicate clear goals, KPIs, and performance metrics for the team. Client Relationship Management Build and maintain strong relationships with key clients, serving as a trusted advisor and escalation point for major accounts. Ensure clients realize the full value of [Your Company Name]’s cybersecurity solutions and services. Identify opportunities for upselling and cross-selling to expand client accounts. Revenue Growth and Retention Drive the expansion of revenue within existing accounts through strategic account planning and collaboration with sales and product teams. Monitor and manage churn risks, developing proactive strategies to address potential challenges. Collaborate with marketing and sales teams to identify and act on growth opportunities. Operational Excellence Standardize and optimize account management processes and tools to improve efficiency and scalability. Implement customer feedback loops to inform product development and service enhancements. Regularly report on account performance, retention metrics, and revenue growth to the executive team. Cross-Functional Collaboration Partner with sales, marketing, product, and customer success teams to align account management initiatives with broader company objectives. Advocate for client needs within the organization, ensuring products and services address evolving market demands. QUALIFICATIONS Bachelor’s degree in Business, Computer Science, or a related field. A Master’s degree (e.g., MBA) is a plus. 10+ years of account management experience, with at least 5 years in a senior leadership role, preferably in the cybersecurity industry. Proven track record of managing and growing large enterprise accounts. Demonstrated ability to lead and scale account management teams. Deep understanding of account management strategies and client lifecycle management. Strong leadership, communication, and interpersonal skills. Proficiency in CRM systems (e.g., Salesforce) and analytics tools. Ability to manage complex, multi-stakeholder client relationships. Experience in cybersecurity industry. Compensation: 120,000 USD - 140,000 USD Base At Fortra, we’re breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes: Health, dental, and vision coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.