Education & LMS Support Specialist – (Remote, Part Time, Temporary, EST or CST Hours)

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices and therapy software to help improve communication, speech, and quality of life for people with communication challenges. Our Agile Delivery Leads ensure that empowered cross-functional teams are set up for success, consistently delivering high-quality outcomes that align with business goals and provide meaningful value to our users.

Job Description

Purpose: The primary purpose of this temporary role is to provide operational support of the existing Learning Management Systems (LMS), allowing the Clinical Education team to focus on roll-out of a new LMS. In addition, this role will assist with a variety of administrative tasks that support the team’s overall education initiatives and activities. This position will perform various administrative and logistical tasks related to webinars, events, and on-demand courses to ensure a smooth transition and continued delivery of educational offerings. Responsibilities include drafting and maintaining schedules, facilitating communication between stakeholders, updating on-demand and self-study courses in the LMS monthly, and supporting event execution. The role also involves editing and updating educational materials, responding to inquiries from speech-language pathologists (SLPs), and performing general administrative duties to enhance the effectiveness of educational and event offerings.

Qualifications

Essential Duties & Responsibilities:

• Under guidance from the Clinical Education Manager, draft monthly webinar schedule, coordinating with multiple internal presenters on proposed days/times
• Maintain webinar and events schedule and inform vested teams in Slack of upcoming webinars to ensure proper staffing to support
• Make simple edits to video content, ensure quality of on-demand course recordings
• Ensure final links to Canva presentations are saved to SharePoint
• Set up meetings for stakeholders for webinars and large initiatives (webinars, events)
• Run Quality Control check prior to all large webinars (Ensure Zoom settings are set, post work is accessible, overall webinar quality check)
• Edit Canva presentations when changes in overall Lingraphica offerings impact content, replacing master copies and creating new handouts
• Under guidance from the Sr. Events and LMS Specialist, post live webinar offerings, monthly on-demand courses and self-study sessions in the Top Class LMS
• Assorted duties in relation to the Top Class and Learn Upon LMS systems
• Under guidance from the Senior Continuing Education Administrator, reply to email inquiries from SLPs
• Assist with event follow-ups

Additional Duties as Needed:

• Maintains notes/records/logs in HubSpot for all communication with SLPs
• Regular use of Slack, Outlook, and other Lingraphica communication platforms to maintain timely team communication
• May perform other duties as assigned

Knowledge, Skills & Abilities:

• Computer savvy; Microsoft Office 365 required; Slack, PowerPoint, Excel, Canva, HubSpot or similar CRM preferred, experience with LMS systems preferred
• Flexible, organized, able to quickly adapt to changing priorities, comfort with technology
• Self-motivated and can work independently as well as collaboratively
• Highly organized with attention to detail
• Must be able to multi-task / execute multiple projects at a time
• Must be able to effectively communicate verbally and in writing with or without a reasonable accommodation

Education & Experience:

• High School Diploma required
• 1-2 years of customer service experience
• Experience working with Learning Management Systems a plus

Additional Information Position Duration: Anticipated end date 2/13/2026 Hours/Schedule: 20 hours per week: Monday – Friday, 9:30 am – 1:30 pm CST or 10:30 am – 2:30 pm EST Work Environment & Physical Demands: Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without reasonable accommodation. Accommodations: To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lingraphica and Pay Transparency: At Lingraphica, we are committed to fair and equitable compensation practices. The starting pay rate for this position is between $24.04 and $27.00 per hour. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensi