Electronic Services Specialist – Merchant
Commerce Bank is committed to helping people find financial safety and success. The Electronic Services Specialist – Merchant role involves supporting merchant services by providing operational support, handling inquiries, and maintaining merchant accounts and related services.
Responsibilities
- Review account activities and provide reporting and maintenance for merchant services
- Minimize risk to the Bank and ensure compliance with applicable regulations and internal policies
- Monitor centralized email boxes and systems to respond to inquiries in a timely and accurate manner
- Provide high-touch service that reflects professionalism, responsiveness, and a positive attitude when supporting merchant-related requests via phone/email
- Adhere to all internal controls to mitigate risk
- Serve as a backup to other positions within the department
- Perform other duties as assigned
Skills
- Basic knowledge of applicable regulations and operational processes
- Basic analytical, initiative, independent thinking, and problem-solving skills
- Ability to work independently and escalate issues as appropriate
- Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Basic proficiency with Microsoft Word, Excel, Teams, and Outlook
- Associate's degree or equivalent combination of education and experience required
- 1+ year financial operations experience required
- Merchant services or payments experience preferred
Benefits
- Employer sponsored health, dental, and vision insurance
- 401(k)
- Life insurance
- Paid vacation
- Paid personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
Company Overview
Company H1B Sponsorship