Executive Admissions Representative

Company Description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Job Description

Unitek Learning is seeking an Executive Admissions Representative for our Cross-state enrollment team. This is 100% remote position. Job responsibilities: The expectation is that the majority of an Executive Admissions Representative time will be spent directly interacting with prospects/students either in person or on the phone. It is also expected that the Admissions Representative meet all minimum standards outlined per the performance management program. Prospect/Student Interaction (90%). Building Relationships

• Take inquiry calls from all potential students interested in knowing or receiving

information about the programs—including entrance requirements, curricula, and academic standards—and encourage qualified prospects to schedule an appointment for an interview.

• Return web inquiries and calls promptly to all potential students and give accurate

information about the programs, including entrance requirements, curricula, and academic standards.

• Make outbound phone calls to potential students that have expressed interest in

attending the institution. Outbound calling efforts are a key component of this role.

• Participation in organized phone-a-thons and dialing campaigns according to company

best practices is required and is an essential part of day-to-day activity.

• Initiate unsolicited leads and generate new business when not responding to outstanding

inquiries or working with current prospective students.

• Follow up on all inquiries that fail to schedule or show for an interview.
• Follow up interviews that did not progress in the enrollment process and

dropped/cancelled students to resolve any issues or address concerns. Interviews

• Schedule and conduct student interviews, wherein any reference to Financial Aid complies

with the stated Company Policy.

• Utilize only approved company materials during the interview process, and conduct

interviews according to the stated policies and process at all times.

• Meet with the potential students to explain the program offering and match the college’s

benefits and advantages to the student’s needs. Discuss and advise suitable programs in accordance with the student’s desires, qualifications, and objectives.

• Make all efforts to ensure that admissions management meets with the potential student

and is well informed about the student’s motivations and concerns about attending the college. Mentoring and Guidance (5%)

• Provide basic information and routine advice, guidance and assistance to students using

established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures and documentation regarding the admissions process.

• Serve as a liaison between student and campus, and make all necessary enrollment forms

available and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete).

• Mentor and advise students to help them identify their unique skills and interests.
• Address any easily resolved inquiries, questions, concerns or issues (may refer more

difficult issues to a more experienced staff member), and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements. Administrative (5%)

• Accurately account for all inquiries and the admissions activity associated with all

Inquiries.

• Complete daily activity reports.
• Ensure that all pre-start paperwork is completed accurately and in a timely manner.
• Keep all required reports current and accurate, including information stored in the system.
• Attend and successfully complete all training for this position, as required at any time by

the Company.

• Perform other duties as assigned by local leaders.
• Attend meetings as directed by supervisor.

Key Behaviors

• Dependability: Responds to requests for service and assistance.
• Teamwork: Balances team and individual responsibilities.
• Decision Making: Displays willingness to make decisions.
• Communication: Effectively communicates with others.
• Time Management: Can complete all job requirements in allotted time.
• Work Ethic: Displays an organized and result-oriented approach, and motivation to

perform without extensive direction.

• Accuracy: Displays high quality of work and level of accuracy.
• Performs other duties as assigned.
• Comply with all policies and standards.

Qualifications

Bachelor’s degree preferred. One (1) year internal hire: as a Senior Admissions Representative required or Two (2) years external hire: minimum of customer service, telemarketing, or sales required. Demonstrated ability to fulfill Company Key Behaviors. Excellent presentation skills. Knowledge of Microsoft Office Suite: Word, Excel, Outlook. Ability to work assigned/flexible hours necessary to complete the job on a weekly basis Additional Information We Offer: Medical, Dental and Vision starting the 1st of the month following 30 days of employment 2 Weeks’ starting Vacation per year. Increasing based on years of service with company 12 paid Holidays and 2 Floating Holiday 401k with company match Company Paid Life Insurance at 1x’s your annual salary Leadership development and training for career advancement Tuition assistance and Forgiveness for you and your family up to 100% depending on the program Type of Position : Remote