Experienced Customer Success Manager, SME & Growth – Global Payments and Financial Platform
At careerzynith, we're revolutionizing the way businesses manage their finances and make payments globally. As a Customer Success Manager, SME & Growth, you'll play a pivotal role in empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. If you're a results-driven, technology-minded individual with a passion for Fintech, we want to hear from you.
About careerzynith
careerzynith is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN, and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management, and treasury to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, careerzynith is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
About the team
The SME & Growth Business team at careerzynith is a passionate group of collaborators and business champions dedicated to empowering SMEs to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.
What you'll do
As an careerzynith Customer Success Manager, SME & Growth, you will be the driving force behind reactivating customers, reducing churn, and identifying growth opportunities within your portfolio. You will be the bridge between the customer and the careerzynith team and will have an in-depth understanding of the customer's needs and goals and how careerzynith can support them. We are looking for a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how careerzynith can further add value to their business.
Responsibilities:
* Identify upsell and cross-sell opportunities by analyzing customer data and usage trends
- Own the full sales cycle, from identifying sales opportunities to deal closing, within your book of accounts
- Proactively identify customers who are not actively using their accounts and develop tailored strategies to drive product adoption
- Analyze customer behavior and usage patterns to identify accounts at risk of churn and implement retention strategies
- Collaborate with cross-functional teams to enhance the customer experience and resolve issues promptly
Who you are
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
* At least 1-2 years of proven experience in a sales role with a strong track record of achieving targets
- You are results-driven and skilled at building sales pipelines to meet or exceed KPIs
- Strong verbal and written communication skills in both Cantonese (Chinese) and English
- A problem-solving mindset, with the ability to simplify complex challenges and provide creative solutions
- An analytical mindset with the ability to interpret data, trends, and client information to derive actionable insights
- A customer-first attitude, showing empathy and care in understanding and meeting customer needs
- Start-up and fintech experience is preferred
- Experience with Salesforce or similar CRM tools is highly regarded
Equal opportunity
careerzynith is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at careerzynith is considered based on merit, qualifications, competence, and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Why join careerzynith?
* Be part of a dynamic and innovative team that's shaping the future of global payments and financial services
- Work with a talented and diverse group of professionals who are passionate about Fintech and customer success
- Enjoy a collaborative and supportive work environment that encourages creativity, innovation, and growth
- Take advantage of opportunities for professional development and career advancement
- Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off
How to apply
If you're a motivated and results-driven individual with a passion for Fintech and customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job