Experienced Full Stack Customer Service Representative – Automotive Dealer Support
Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in the automotive industry? Do you have excellent communication and problem-solving skills, and are you comfortable working in a fast-paced, dynamic environment? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Automotive Dealer Support position at careerzynith.
As a key member of our team, you will be responsible for providing exceptional customer service to automotive dealerships, resolving issues, and ensuring timely and accurate solutions. You will work closely with our team to provide support and guidance, and will be expected to maintain a positive and upbeat attitude, even in challenging situations.
About careerzynith
careerzynith is a leading provider of innovative solutions to the automotive industry. Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and moving mountains. We are committed to creating a culture of inclusivity, respect, and care, and we strive to make a positive impact on our customers, employees, and the communities we serve.
The Role
As an Experienced Full Stack Customer Service Representative – Automotive Dealer Support, you will be responsible for:
* Providing exceptional customer service to automotive dealerships, resolving issues, and ensuring timely and accurate solutions
* Using your computer skills to research requests related to profile assistance, track vehicle shipments and vehicle orders, assist with car warranties, and escalate critical orders
* Offering timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed
* Maintaining a positive and upbeat attitude, even in challenging situations
* Working closely with our team to provide support and guidance
* Meeting deadlines and maintaining a high level of productivity
Skills and Qualifications
To be successful in this role, you will need:
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Strong computer, typing, and phone skills
* Ability to speak and type proficiently at the same time
* Solid work ethic and ability to meet deadlines
* Excellent organizational and interpersonal skills, with a strong attention to detail
* High school diploma or equivalent
* Two or more years of customer service experience, preferably in a call center or retail environment
* Availability to work during the hours listed below, with a commitment to sticking to the schedule reliably
Schedule
* Training (requires 100% attendance):
+ First five weeks: instructor-led, 8 hours/day, between 8 a.m. and 5:30 p.m. Eastern time, Monday-Friday
+ Next four weeks: hands-on calls, scheduled during hours of operation, between 8 a.m. and 8 p.m. Eastern time, Monday-Friday
* Work schedule:
+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday-Friday
+ No weekends!
Nice to Have
* Degree in a relevant or related field
* Experience in the automotive industry
Remote Work Requirements
* Michigan resident
* High-speed internet access at home that you are able to connect to via Ethernet or landline
* Secluded and distraction-free work environment
Why careerzynith?
At careerzynith, we offer a comprehensive benefits package, including:
* Competitive salary
* Health and wellness benefits, including medical and prescription coverage, dental and vision insurance, paid time off, and an associate wellness program
* Financial benefits, including 401(k) with match, flexible spending account, life insurance, and short- and long-term disability insurance
* Benefits to make your life easier, including Teladoc, 24/7 nurse help desk, patient advocacy, and family, financial, and estate guidance services
About careerzynith
careerzynith is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodations for those with disabilities and encourage applicants to contact us if they need assistance with the application or interview process.
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the automotive industry, we encourage you to apply for the Experienced Full Stack Customer Service Representative – Automotive Dealer Support position at careerzynith. Please submit your application through our website, and we will review your qualifications and experience.