Experienced Full Stack Customer Support Representative – Military Spouses – Remote Work Opportunity
Are you a motivated and empathetic individual looking for a rewarding career change with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Do you want to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to explore this exciting opportunity as a Customer Support Representative at careerzynith, a global leader in customer experience and tech-powered innovation.
- *About careerzynith**
careerzynith is a dynamic and organically diverse team from 70+ countries where every member contributes to and supports each other's success and well-being. We're united as "game-changers" who help the world's best-known brands improve their businesses through exceptional customer experiences and cutting-edge technology. With continued growth, we're seeking talented individuals who share our passion for delivering outstanding customer service experiences.
- *Career Growth and Personal Development**
This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. We'll provide you with all the training, technologies, and ongoing support you need to succeed. Plus, at careerzynith, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
- *Key Responsibilities**
As a Customer Support Representative working from home, you will:
- Provide inbound and outbound customer support using a call flow guide
- Identify and develop opportunities to offer targeted company products and services (upselling, cross-selling, lead generation, and upgrades)
- Deliver superior customer experiences in every interaction through identifying, capturing, and addressing customer needs
- Process and monitor orders
- Track, document, and retrieve information in databases
- Offer additional products and/or services with every interaction
- Deliver expert customer experiences with a smile
- *Your Qualifications**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Support Representative (Remote) role include:
- Be a Military spouse
- 1+ year of customer service experience
- 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
- Must be at least 24 years of age
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; a work computer will be provided after hire
- High-Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
- *What's in It for You**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- Starting wage will be between $20 and $21 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- *Reimagine the Best Version of You!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
- *Location:** USA, OH, Work-at-Home
- *Language Requirements:** English
- *Time Type:** Full time
- *Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
- *Eligibility to Work:** In acc