Experienced Overnight Customer Service Representative – Remote 3rd Shift Loan Approval and Customer Support

At blithequark, we're committed to providing exceptional financial services to our customers, and we're seeking a highly skilled and dedicated Overnight Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in helping qualified applicants obtain loans in a timely manner while protecting our organization's credibility. In this remote 3rd shift position, you will work closely with potential clients, analyzing their loan applications, making payment arrangements, and addressing any questions or concerns they may have. Your exceptional customer service skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

• *About blithequark** blithequark is a leading financial institution dedicated to providing innovative and customer-centric solutions to our clients. Our mission is to empower individuals and businesses to achieve their financial goals through our range of financial services, including loans, credit cards, and more. We're committed to fostering a culture of excellence, innovation, and teamwork, and we're excited to welcome talented individuals like you to our team.
• *Responsibilities and Duties** As an Overnight Customer Service Representative at blithequark, your key responsibilities will include:
• Making outbound and receiving inbound calls to assist customers with their loan applications and other financial queries
• Consistently and accurately documenting all information pertaining to accounts, including loan applications, payment arrangements, and customer interactions
• Using basic business math to solve problems and make informed decisions
• Communicating clearly, concisely, and effectively with customers, both verbally and in writing
• Maintaining a professional and courteous demeanor when speaking to customers, even in tense or high-pressure situations
• Following written and/or verbal instructions, as well as company policies and procedures
• Processing card payments accurately and efficiently
• Performing the initial approval of potential borrowers by thoroughly examining their loan applications through multiple software systems
• Reviewing applicants to evaluate their eligibility for loans and making recommendations accordingly
• Following up with customers to clarify important points and ensure they understand their loan obligations
• Finalizing loan details and keeping customers informed about their loan rules and obligations
• Staying up-to-date with lending and other financial services, including new products, policies, and procedures
• Creating and renewing records, as needed
• Identifying customer needs and exploring all available options to meet those needs
• Working in a fast-paced, team-oriented environment and adapting quickly to changing company needs
• Multi-tasking by speaking with customers and typing notes simultaneously
• Meeting monthly individual goals, as set by management
• *Required Skills** To succeed in this role, you will need:
• Excellent customer service skills, with a focus on providing exceptional service to our customers
• Exceptional verbal and written communication skills, with the ability to communicate clearly and effectively with customers and colleagues
• The ability to remain calm and courteous under pressure, even in tense or high-pressure situations
• Proficiency with technology, including computers, software applications, and phone systems
• Strong analytical and problem-solving skills, with the ability to use basic business math to solve problems
• *Preferred Education and/or Experience** While a minimum of a high school diploma or GED is required, we prefer candidates with:
• A degree in a related field, such as business, finance, or communications
• Previous experience in customer service, sales, or a related field
• Proficiency with MS Office, including Word, Excel, PowerPoint, and Outlook
• Experience with cloud-based storage and internet applications
• *Technical Skills** In addition to the skills listed above, you will need to be proficient in:
• MS Office, including Word, Excel, PowerPoint, and Outlook
• Cloud-based storage and internet applications
• Phone systems and software applications
• *Working Conditions / Physical Demands** As a remote Overnight Customer Service Representative, you will need to be able to:
• Sit for long periods of time, talking and listening constantly
• Work in a quiet, distraction-free environment
• Adapt to a fast-paced, team-oriented environment and changing company needs
• Meet the physical demands of sitting for extended periods, with occasional standing and walking
• *Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Overnight Customer Service Representative, you will have access to:
• Ongoing training and development opportunities, including training on new products, policies, and pr