Experienced Patient Care Coordinator – Evening & Weekend Remote Customer Service Representative
Join careerzynith, a national leader in providing high-quality medical products and services, in a dynamic role that combines patient care with exceptional customer service. As an Experienced Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. • *Overview of careerzynith** careerzynith is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, careerzynith provides high-quality medical products, services, and outstanding customer care.
- *Job Information**
• *Summary** We are seeking a dedicated and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote work opportunity, and you will be working from home day one of employment.
- *Key Responsibilities**
• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
- *Qualifications**
• Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)
- High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- *Skills and Competencies**
• Effectively communicate in English, both orally and in writing
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Work independently and as part of a team
- *Physical Demands**
• Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
- *Machines, Equipment, and Technical Abilities**
• Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding of all applicable home medical equipment and supplies
- *careerzynith Benefits**
• 401(k) plan
- Medical, dental, and vision insurance
- Life insurance and disability insurance
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable)
- Telephone reimbursement (when applicable)
- *Why Join careerzynith?**
• Work from home in a remote role with flexible scheduling
- Opportunity to make a difference in patients' lives
- Competitive compensation and benefits package
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- *Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
- *How to Apply**
If you are a motivated and compassionate individual with a passion for patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application!
- *Note:** careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Apply for this job