Express Auto Damage Insurance Claim Rep (Hybrid or Remote)

Job Summary Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote. Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST. Excellent opportunity to join our Claims, Physical Damage Department. In this role as Auto Damage Claim Rep, you will be responsible for adjusting 1st‑party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.

Key Responsibilities

Communication – assure written and verbal communications are timely, professional, and empathetic. Customer Service – deliver service to customers and agents aligned with the Departmental NPS score. Telephone Management – effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX, and ACW expectations and standards. Contact – ensure all parties involved in a loss are contacted to identify claim exposures. Programs – maximize utilization of preferred vendors and repair/appraisal channels. Complaint Resolution – take steps to avoid consumer complaints such as AG or DOI and mitigate bad‑faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight. Fraud Identification – identify potentially fraudulent claims for transfer with supervisory input. Embrace and effectively manage a team‑centric approach. Knowledge, Skills and Abilities Education Associate's Degree and 1‑3 years experience. Experience 0–1 year experience with Bachelor's Degree. Additional Skills Excellent customer service and interpersonal skills are required. Effective verbal and written skills are necessary. Ability to work in a fast‑paced environment. Pay Philosophy Salary range: $20.44 – $25.81 per hour. The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role. EEO and Accommodation Statement If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at View email address on click.appcast.io. We are proud to be an equal opportunity employer. #J-18808-Ljbffr Mapfre