First Party Collector
Altus Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. Altus Receivables is seeking First Party Collectors as we continue to grow our team! First Party Collectors collect payments or communicate/resolve issues from debtors. The collector will collaborate with clients, sales and peers on delinquent accounts. The primary role is to contact debtors by phone, mail or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.
- This position is a Remote/Telecommute position*
Job Responsibilities:
- Minimum of 80 outbound/inbound calls
- Negotiate payment in full or secure a payment arrangement
- Create a sense of urgency on non-paying debtors
- Work closely with Client Support Representative to resolve disputes
- Maintain a positive attitude
- Remain respectful to debtors & peers
- Strong work ethics and integrity
- Prioritize time management
- Remain professional at all times
- Meet/exceed monthly phone, activity & fee quota’s
Job Requirements:
- Collections, sales, telemarketing, customer service or call center experience preferred
- Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
- Critical Thinker
- Basic Math and Writing skills
- SalesForce experience is a plus
- Strong attention to detail and goal-oriented
- Ability to de-escalate adverse situations
- Strong interpersonal, communication, and organizational skills
- Dependability
Compensation and Benefits:
- $12.98 per hour PLUS commission and bonuses
- Benefit package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
We look forward to you joining our team!!