Group Air Manager

The Group Air Manager is responsible for overseeing the travel and air services provided for the Meetings + Incentive department’s clients and employees. This person will lead a team of group air specialists providing strategic direction for the department while upholding Cadence’s high standards. Key Responsibilities: Team Leader Manage schedules of full-time and part-time employees to maximize resources effectively and efficiently; forecast labor requirements and develop plans to ensure adequate coverage Train, mentor, and guide direct reports while fostering a positive work environment Provide daily support and problem solving for both customers and team Identify, analyze, implement, and audit new technologies and processes for continual improvement As required, serve as a groups dedicated agent booking air, ground and hotels within program parameters Industry Relations Negotiate contracts or rates with travel service providers, and remain accountable for maintaining contract deadlines Serve as the internal subject matter expert on zone fares, air contracts, group air blocks, and general air knowledge making recommendations to clients based on program parameters Travel to industry event(s) and/or educational/Familiarization trip opportunities as approved by management to further develop global product knowledge Research current requirements for international travelers, including but not limited to passport and visas. Develop and foster effective and positive working relationships with industry partners, specifically in airlines and hotels Administrative Tasks Manage the production and distribution of program A&D manifests ensuring data integrity and timely distribution Manage and audit the production of program final accounting in partnership with the Accounting department and the Account Manager Manage back-office accounting and reporting based on specific program requirements Responsible for the accurate entry and updating of financial forecasts in SalesForce Process refunds and exchanges, as needed Account Management Establish and maintain client files and preferences Take part in strategy, pricing, RFP development and presentations for new client opportunities, as In collaboration with clients and Account Managers, develop program-specific travel policies that meet the program goals and budget constraints Assess clients’ group flight needs and set up program-specific internal and client-facing procedures to successfully deliver a seamless attendee experience and support the program’s travel policy. Develop air analyses and cost estimates to assist in the destination selection process Required: Minimum of (3) years working as an Air Supervisor, or comparable Minimum of (5) years working as a Booking Agent Advanced knowledge of legacy Sabre and growing knowledge of graphical Sabre Advanced knowledge of group air contracts, zone fares, and airline rules + restrictions Intermediate to advanced proficiency in Microsoft applications, specifically in Excel Intermediate to advanced technical ability related to existing and emerging travel-related technology and Working knowledge of quality control automation and implementation through back-office systems Strong time management skills to ensure timely deliverables Strong interpersonal and stakeholder management skills with the ability to effectively communicate across disciplines, both internally and externally Strong attention to detail and financial acumen Ability to multitask and deliver results in a nebulous environment Advanced solutions-oriented problem-solving skills that drive innovation and creative thinking Extraordinary customer service skills Preferred: Familiarity with Cvent GDS integration, Prime Analytics, Grasp and ClientBase are bonuses Experience working with and/or implementing online booking tools within group air Experience working in SalesForce Working knowledge of SafeToGo Duty of Care software