Health Coach/Virtual Group Visit Coordinator

Site: Massachusetts General Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The HLP Health and Wellness Coach (HWC)/ Virtual Group Visit Coordinator (VGVC) role will transform the clinical care to patients in primary care. The HWC/VGVC will work closely with primary care providers and patients to set behavior change goals both in a group setting and with patients 1 on 1. This role includes patient follow up, providing educational materials to patients, collaborating on workflows, and assisting patients with scheduling appointments.

Qualifications

The MGB Division of General Internal Medicine (DGIM) Health Lifestyle Program (HLP) is an innovative primary care delivery model focused on healthy lifestyle change. The HLP offers patients a variety of virtual shared medical visit (a.k.a. group medical visit) opportunities to better understand and control chronic diseases and conditions– such as obesity, diabetes, hypertension, stress, and insomnia – through diet, exercise, stress reduction, and sleep. Patients with a primary care doctor at MGH are eligible to participate in HLP Virtual Group Visits (VGVs). The HLP Health and Wellness Coach (HWC)/ Virtual Group Visit Coordinator (VGVC) role will transform the clinical care to patients in primary care. As the HWC for MGB DGIM HLP, the incumbent will provide a critical service for patients planning to make healthy lifestyle changes. The HWC will supplement physician- and nurse practitioner-led VGVs with high-impact individualized coaching plans as well as coaching visits for motivation and behavior change. The HWC will meet with patients from diverse backgrounds who are participating in the program. The incumbent will develop ongoing relationships with patients and support them as they work toward behavior change to improve their health and wellbeing, and will use coaching methods to build patients’ capacities for sustainable lifestyle change, including increased engagement, self-awareness, motivation, mindfulness, knowledge and skills, confidence, and resilience. The incumbent will play a key role in their achievements and health outcomes and the overall success of the HLP VGV program. A portion of the role will function as a Virtual Group Visit Coordinator (VGVC). The VGVC will serve an essential role in expanding and implementing VGVs at MGH in Primary Care. As the MGB DGIM Healthy Lifestyle Program VGVC, the incumbent will provide critical support to MGH providers focused on educating and empowering patients to make healthy lifestyle changes through VGVs. The VGVC will be responsible for providing patients with a high-quality experience in VGVs and will help train new MGH providers to run VGVs. The VGVC meet with patients from diverse backgrounds who are participating in the program. The incumbent will develop ongoing relationships with providers and support staff in various departments and practices. The incumbent will play a key role in the success of VGVs and the overall success of the Healthy Lifestyle Program. This role will report directly to the HLP Program Manager and Medical Director. Patient groups and coaching with patients are conducted virtually utilizing Zoom or telephone including all meetings. At this time, this position is 100% remote with occasional in person meeting. This will be reevaluated over time. 80% of Role The Virtual Group Visit Coordinator (VGVC) duties will include, but are not limited to, the following: Establishing a strong relationship with Virtual Group Visit (VGV) providers and assisting in conducting VGVs. Collaborating with VGV providers during VGV to support relevant patient behavior change and assist with patient goal setting. Developing and providing patient education materials regarding Zoom and chronic conditions. This will include a sign-up process for future VGVs and sharing materials with patients electronically following each VGV. Securing and facilitating appointments and reminders for patients, including helping patients and providers access VGVs. Supporting and assisting patients in accessing Zoom and Patient Gateway to join in VGVs. Assisting in process improvement recommendation to reduce potential barriers for engagement in VGVs for patients and providers including accessing Patient Gateway. Communicating with patients by patient messages and phone calls to increase engagement in HLP VGVs, provide educational material, and share health updates and newsletters. Leading a protocolized training program that will educate new pr