Help Desk Support Services Specialist

General information

Requisition # R69112 Locations USA-Remote Work Posting Date 07/02/2026 Security Clearance Required Secret Remote Type Fully Remote Time Type Full time

Description & Requirements

Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now—be extraordinary at MANTECH!

MANTECH seeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to join our team. This is a remote position.

Are you ready to support the systems that build and protect our nation’s infrastructure? As a Help Desk Support Services Specialist (Tier II/III) for the United States Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation point. Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success.

Responsibilities include but are not limited to:

• Advanced Incident Resolution: Address and resolve complex technical problems escalated beyond Tier II/III help desk support.
• Cross-Functional Collaboration: Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate core system bottlenecks.
• Problem Simulation: Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.
• System Optimization: Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS system performance.
• Technical Stewardship: Provide high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments.
• Continuous Learning: Maintain cutting-edge currency and the highest level of technical skill in your field to adapt to evolving PROMIS requirements.

Minimum Qualifications:

• High School Diploma/GED combined with 7+ years of progressively responsible experience in Information Technology (IT) support.
• Proven track record of successfully handling complex, high-tier technical problems escalated by junior IT support staff.
• Substantial experience troubleshooting, diagnosing, and resolving issues across a wide array of enterprise environments and multi-tiered applications.
• Demonstrated ability to independently stay ahead of current technology trends to proactively address evolving user requests.
• Experience with the following: (PL/SQL, Oracle APEX, Oracle Database Administration (DBA) fundamentals, ETL tools (e.g., Oracle Data Integrator, Informatica), and Performance Tuning)

Preferred Qualifications:

• Relevant industry certifications such as CompTIA A+, Network+, or Security+.
• Familiarity with the Sponsor’s primary cyber risk and compliance automation tools.

Clearance Requirements:

• Must hold an active Secret clearance.

Physical Requirements:

• Must be able to remain in a stationary position for at least 50% of the workday.
• Occasional movement within an office setting to access file cabinets, office machinery, and collaborative spaces.
• Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information.

The projected compensation range for this position is $80,300.00-$133,700.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.