Helpdesk Manager
Helpdesk Manager Job Title: Helpdesk Manager Location: San Diego, CA (fully remote position, on-site travel may be required) Employment Type: Full-Time
About the Role
Lead helpdesk operations for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment. This role combines hands-on Tier 1 support with team leadership, program reporting, and process automation.
Key Responsibilities
Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities Monitor and report on the status of unresolved support requests on a weekly basis Prepare and deliver recurring status reports to program leadership Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders
Minimum Qualifications
Minimum 5 years of DoD experience (within the past 10 years) managing large, complex programs supporting DoD customers using Oracle Federal Financials Project/team lead experience; Agile certification preferred Minimum 7 years' experience (within the past 10 years) in direct support of DAI financial and accounting operations Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred. Minimum 1 year of experience with AI tools and integration Ability to work fully remote with occasional on-site presence in San Diego, CA Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check enGenius Consulting Group is an Equal Opportunity Employer M/F/D/V