HUMAN SERVICES EVALUATOR III - QUALITY ASSURANCE

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received. Hiring range for this position is $63,585.60 - $76,024.00. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 23. This position is Hybrid after successful completion of the probationary period. General Definition of Work: Performs difficult professional and analytical work evaluating programs and providing staff development services, technical assistance, and policy consultation in all child welfare program areas to supervisors and staff. Program evaluation is most effective when skilled evaluators have protected and well-established organizational roles, integral links with management and planning activities, and adequate information systems to support evaluation activities. Work is performed under the regular supervision of the Quality Assurance Program Manager. May supervise other staff. Essential Functions/Typical Tasks: Evaluating and analyzing all child welfare service programs; compiling and documenting evaluation and client survey results and communicating to the Director and managers; providing technical assistance on casework/supervisory skill improvements; enhancements based upon the findings of case reviews; monitoring recommend training that is appropriate to the identified needs of staff in efforts of increasing accuracy; providing policy consultation, research, and development based upon trends identified in case reviews and management requests; preparing detailed and complex reports; maintaining records, files and confidentiality. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Reviews case records in Child Protective Services (CPS) Investigative/Family Assessment, CPS In-Home Services, Permanency Planning, Foster Home Licensing, Interstate Compact, Home Studies, Adoption, Adoption Assistance, financial records related to foster care payments, and Intake Screen In and Out cases.
• Evaluates the quality of work performed to include adherence to federal, state, county laws, policies, and standards, complete assessments, and sound decision-making judgment.
• Demonstrate flexibility by supporting case management efforts during periods of increased demand or staffing shortages, contributing to child welfare program stability and continuity of services.
• Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines. Identify training needs and take action to ensure company-wide compliance.
• Assists managers and supervisors in identifying needs, objectives, and strategies for programs, work performance, and training through the results of case reviews.
• Develops, recommends, and assists in implementing standardized work methods/practices.
• Coordinates all federal, state, and county audits related to child welfare practice and eligibility in the child welfare division.
• Monitors improvements of individual workers/supervisors' compliance with laws, policies, and standards based on ongoing monitoring of records.
• Develops broad training objectives for the Child Welfare Division based upon case reviews and discussion with the agency Director and Child Welfare management.
• Works with management to develop and write consistent policies, practices, and guidelines to enhance the delivery of social work practice among all staff.
• May conduct client satisfaction surveys.
• May attend case conferences and staffing with legal, court personnel, and other Department of Human Services staff.
• Attends other agency and community meetings as required.
• Performs related tasks as required, including but not limited to emergency shelter operations, potentially.

Knowledge, Skills and Abilities: Thorough knowledge of social work principles, techniques and practices and their applications to complex casework, treatment, and investigation of abuse or neglect of children; of federal and state laws, policies and procedures, program rules, directives, professional ethics and quality assurance standards; and of individual and group behavior, family dynamics, and medical, behavioral and/or psychosocial problems and their treatment theory. Considerable knowledge of adult learning theory. Knowledge of program evaluation techniques and provision of services; personnel management and casework supervision; of principles and methods of curriculum design and training design; of human behavior and perf