IT EPIC ANALYST II- Grand Central/Prelude
Position/Department Summary: The Epic Analyst II – Grand Central/Prelude/Real Time Eligibility is responsible for the design, build, implementation, testing, and support of the Epic Grand Central, Prelude, and Real-Time Eligibility (RTE) modules. The analyst collaborates closely with operational leaders, end users, and IT peers to ensure system functionality aligns with clinical and administrative workflows and organizational objectives. This role serves as a key liaison between users and the Epic technical teams, ensuring a high level of customer service and effective resolution of system issues. Principal Duties and Responsibilities:
- Provides day-to-day build, maintenance, and support for Epic Grand Central, Prelude, and RTE applications.
- Partners with clinical and administrative stakeholders to understand business needs and translate them into effective Epic workflows and configurations.
- Designs, tests, and implements system changes, enhancements, and new functionality following BCH change management standards.
- Troubleshoots and resolves application and integration issues, escalating complex issues as needed.
- Participates in system upgrades, validation, and optimization initiatives to ensure continued system reliability and efficiency.
- Develops and maintains detailed system documentation, workflow diagrams, and support materials.
- Collaborates closely with the training team and operational leaders to ensure smooth adoption of new functionality.
- Participates in 24/7 on-call rotation and scheduled maintenance activities as required.
- Supports continuous improvement and standardization efforts across Epic modules and BCH departments.
Minimum Qualifications:
- Bachelor’s degree or equivalent work experience required.
- Minimum of 2 years of relevant Epic application support experience
- Demonstrated understanding of patient registration, admission, discharge, transfer (ADT), and eligibility workflows.
- Strong troubleshooting, analytical, and communication skills with the ability to work collaboratively with both technical and non-technical teams.
Certifications:
- Epic Grand Central Certified / Accredited – required
- Epic Prelude Certified/Accredited – required
Preferred Qualifications:
- Epic Real-Time Eligibility (RTE) certification – preferred
- Additional Epic certifications or cross-certifications – a plus
- Familiarity with Epic integration points, interface workflows, and downstream system impacts.
- Experience with project coordination or participation in Epic upgrade cycles.
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Remote Skills: Analysis Skills, Application Integration, Change Management, Communication Skills, Continuous Improvement, Customer Support/Service, Documentation, Epic Certification, Epic Prelude (Patient Registration), Epic Systems, Identify Issues, Information Technology & Information Systems, Needs Assessment, On Call, Patient Registration, Problem Solving Skills, Project/Program Coordination, Software Administration, System Validation, Systems Administration/Management, Systems Maintenance, Systems Reliability, Team Player, Test Design, Testing About the Company: Boston Children's Hospital