Medical Assistant - Questionnaire Review - Remote

Ready to Bring Your Medical Skills Home? Join Our Remote Team Supporting Our Military Communities! The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position. Navigate and work within our proprietary electronic medical record system to evaluate and process patient health information to determine outcomes for various types of medical and specialty exams. Conduct a review of a variety of examination documentation, test results, assessments and information and, by corroborating via phone interview with Service Members and Veterans, provide a clear, comprehensive and concise final product. Collaborate with providers, Veterans, and Service Members via the call line to ensure examination meets regulatory and contractual requirements for compensation and benefit rating purposes. Possess the ability to shift focus and multitask while maintaining professional demeanor to meet customer and provider needs. Identify emergent behavioral health issues and initiate intervention when necessary.

• Remain up to date with the contract requirements
• Use guidelines and licensed support to ensure clear, comprehensive and concise exam documentation that is reflective of the Service Member or Veterans’ conditions and in compliance to contract requirements
• Document test results
• Educate and support providers, Veterans, and Service Members with navigating and utilizing medical history information for pending and prior disability claims when completing the appointment paperwork
• Identify and evaluate exam documentation that requires immediate follow up for behavioral health issues and initiate the high risk intervention process
• Complete system generated tasks to process exam documentation
• Interface via telephone (approximately 50%) and e-mail with contracted providers, Veterans, and Service Members in retrieval of required Disability Benefits Questionnaire information and provide education regarding required contractual protocol

Compensation:

• Your hourly wage will be determined pursuant to the Service Contract Act.

Shifts Available (Share Your Schedule Preference!)

• 8am-5pm CST or 10am-7pm CST (Monday through Friday)

Training

• Training will continue for 1 week. (Training is from 8am until 4:3030pm CST
• Training Schedule: MTWRF 8-5p CST

Start Date:

• July 2727th

If you're an experienced Medical Assistant with a calm voice, an eye for detail, and a heart for service, this is your moment to make a real difference. Apply now and be the steady hand guiding military families when they need it most... right from your home! You’re a Great Fit If You Have:

• Vocational or Technical Training/Education in a Medical related field such as Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman, or completion of the following 4 courses: Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases or equivalent combination of education, experience and/or applicable military experience will be considered. MA’s with certification are highly preferred.
• Ability to type 40 words per minute
• Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
• Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
• Working knowledge of technical writing
• Ability to identify lab results and ancillary services
• Experience using a computer and Microsoft Office - Microsoft Word to create, copy, edit, send, and save documents
• Ability to interpret medical documentation
• Experience working in an Electronic Medical Record system
• Ability to work MM-F 8:00am to 5:00pm CT OR 10:00am-7:00pm CT
• Distraction-free, dedicated space in home for home office;
• Access to high-speed internet (cable, fiber optic)

Bonus Points If You Also Have:

• Experience navigating Microsoft Teams
• Home Health or Hospice care experience
• Military experience

Tech & Work Environment:

• Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable)
• Quiet, distraction-free home office space with a door for HIPAA compliance
• Metrics-driven environment – you’ll need to meet quality, handle time, and documentation goals

Federal Requirements:

• Must be a U.S. Citizen
• Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.