Moderation Specialist
Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. We are building the future of live entertainment. We believe that by providing people with the best and highest-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together! The Moderation team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. Our 5 sub-teams work 24/7 to eliminate any kind of harm to ensure positive user experience. As a Moderation Specialist, you would be contributing to this mission by reviewing user submitted content according to our guidelines. Job Responsibilities Review user generated content according to our community guidelines with speed and quality; Investigate and resolve internal and external reports; Escalate relevant issues to the appropriate stakeholders and collaborate with others to ensure our products' safety. You’ll thrive here if you have English mastery: Upper intermediate level (C1); Ability to work in different shifts and days, including the night shift and weekend (40h per week); Attentive to details and able to follow strict guidelines; Good interpersonal skills. Can be a plus: Prior experience in a trust & safety field; Mastery of other languages. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: Full remote work. Competitive compensation with a service contract. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most. Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage. Career growth in a fast-scaling project with opportunities to influence technical decisions. A culture of recognition: our peer reward program celebrates contributions from across the team. Recruitment process Screening questions; Video Questionnaire (5 minutes); Final interview (1 hour). vacancy_type: Customer Support & Moderation Experience shown on site: 1+ years of experience