Mortgage Processing Team Manager (PST/MST)

Team Manager – Mortgage Processing (Remote) Industry Company: Willow Processing, LLC Financial Services Location: Remote / (PST/MST) Working Hours Employment Type Full-Time Reports to: Director of Operations

About the Role

Willow Processing is a fast-growing mortgage processing company supporting wholesale and correspondent lenders nationwide. We are scaling quickly and looking for strong people-and-process leaders to manage frontline production teams while protecting client relationships. As a Team Manager, you will lead a team of approximately 15 mortgage processors. Your primary responsibility is to ensure consistent service quality, fast issue resolution, and strong loan officer retention. This is not a “hands-off” role — you are expected to actively manage performance, coach quickly, and make tough decisions when necessary. This role is ideal for someone who thrives in a high-accountability, high-ownership environment and understands that retaining clients starts with managing people well. Key responsibilities include: Team Leadership & Performance

• Directly manage and coach ~15 mortgage processors
• Set clear performance expectations and hold team members accountable
• Identify underperformance early and act decisively through coaching, corrective action, or termination
• Maintain staffing coverage and performance consistency across clients

Culture & Accountability

• Foster a culture of ownership, urgency, and professionalism
• Lead with clarity, fairness, and consistency
• Model strong communication and decision-making under pressure

Qualifications

• 3+ years of mortgage processing experience (wholesale preferred)
• Strong understanding of loan lifecycle, conditions, and client expectations
• Comfortable handling escalations and difficult conversations
• Experience working in fast-paced, growth-oriented environments

Compensation & Structure

• Total Compensation Package: ~$115,000
• Benefits: Health insurance, 401k, 3 weeks PTO

Why Willow Processing

• Since 2020, Willow Processing has been the source of innovation in the contract processing industry. From our technology, to our team support model, to launching AI projects in 2026, Willow leads the pack in innovation. No other Contract Processing company is as committed to you and your success as we are. Check out our Careers Page and Google Reviews to learn more about our company! Also attend our Weekly Live Event, "Why Join Willow" to learn what makes us the best contract processing company in the industry!