Moving Help Phone Agent – Part Time
Job Description:
- Supports customers in a high-volume call center environment via phone, chat, and email
- Helps customers book, edit, reschedule, and/or cancel Moving Help services
- Resolves customer concerns efficiently
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Processes, rebooks, and modifies orders
- Keeps records of customer interactions, transactions, comments, and complaints
- Provides feedback on the efficiency of the customer service process
- Ensures customer satisfaction and provides professional customer support
Requirements:
- High school diploma or GED
- Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
- Intermediate keyboarding and computer skills
- Ability to navigate and use multiple computer programs at once
- Active and attentive listening
- Experience working with customer support
Benefits:
- Robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.