Nurse Practitioner/Physician Assistant, Virtual Clinical Support

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary We are seeking a Part-Time, 24-hour, Remote Nurse Practitioner or Physician Assistant to join our Virtual Clinical Support team. This is a high-demand, high-volume role requiring availability to support patients. For the 24-hour role, the schedule would be 8:30 AM–5:30 PM on Tuesdays, Thursdays, and Fridays. The ideal candidate will have strong primary care experience and a demonstrated ability to manage a broad range of patient needs in a virtual setting. Responsibilities include conducting virtual patient consultations, managing medication refill requests, and coordinating patient care. This role is integral to the delivery of timely, high-quality patient care while enhancing access to services, supporting care continuity, and improving the overall efficiency of healthcare delivery. By helping to reduce administrative and clinical burden on primary care providers, this position contributes to improved patient outcomes and a seamless care experience. Key Responsibilities: Clinical In basket Management

• Prescription Refills: Handle a high volume of routine prescription refill requests, review patient history, and ensure that refills are appropriate, reducing the administrative burden on PCPs.
• Patient Messages: Respond to patient inquiries or concerns that come through the EHR, addressing issues that do not require the direct involvement of the PCP.
• Out of Office Coverage: Review incoming lab results, flagging abnormal findings, and initiating follow-up actions as necessary.
• Virtual Visits
• Same Day/Next Visit: Perform virtual consultations for non-urgent issues, providing preliminary assessments and management plans, escalating cases to the PCP when needed.
• Chronic Disease Management: Manage chronic conditions through virtual visits, ensuring patients adhere to their care plans, making adjustments as needed, supporting PCPs in ongoing care.
• Care Coordination
• Referral Management: Manage referrals to specialists or other healthcare services, ensuring that patients are directed to the right level of care in a timely manner.
• Communication Liaison: They act as a liaison between the patient, PCP, and other specialists, ensuring that communication flows smoothly and that care plans are followed.
• Patient Education: Provide patients with education on their conditions, treatment plans, and self-care strategies during virtual interactions. Quality & Process Improvement
• Innovation: Participates in continuous process improvement, including thoughtful engagement with process consideration for how to adjust and refine process, providing feedback to leadership as appropriate, and willingness to try new ways of accomplishing overall team goals.
• Quality Assurance: Participate in quality improvement initiatives and ensure compliance with clinical guidelines and organizational policies.
• Continuous Learning: Stay updated on the latest clinical practices, telehealth trends, and EPIC EHR functionalities to enhance patient care and efficiency.

Summary

The Nurse Practitioner (NP) is a licensed provider. The NP is responsible for assessing and managing various patient populations, including those with medical and/or surgical conditions, as well as providing diagnostic and therapeutic interventions, developing appropriate plans of care, and conducting ongoing evaluations. May also perform additional duties, such as precepting a small group of learners. Does this position require Patient Care? Yes Essential Functions -Provides direct care, counseling, and education to a designated patient population in ambulatory, inpatient, operative, and/or procedural settings. -Performs complete histories and physical examinations. -Orders, interprets, and evaluates appropriate laboratory and diagnostic tests. -Develops appropriate plans of care and follow-up based on the outcomes of diagnostic, laboratory, and physical examination findings. -Orders medications and writes prescriptions according to organizational and regulatory policies and procedures. -Consistently provides high-quality and timely documentation, including admission and progress notes, procedure notes, operative notes, and discharge summaries. -Performs bedside procedures as are appropriate to the patient population.

Qualifications

Education Master's Degree Nursing required Can this role accept experience in lieu of a degree? No Licenses and Credentials Advanced Practice Registered Nurse [APRN-NP - St