On-Site Guest Services and Hospitality Coordinator - Seasonal

Position: On-Site Guest Services and Hospitality Coordinator - Seasonal Position Location: Remote with weekly event travel Start Date: April 27, 2026 End Date: September 2026 About: The Premier Lacrosse League (PLL) is a professional lacrosse league in North America, composed of 8 teams rostered with the best players in the world. Co-founded by lacrosse superstar Paul Rabil and his brother, serial entrepreneur and investor, Mike Rabil, the Premier Lacrosse League is backed by an investment group composed of Joe Tsai Sports, The Raine Group, Creative Artists Agency (CAA), and other top investors in sports and media. The PLL is distributed through an exclusive media rights agreement with ABC, ESPN, ESPN2, and ESPN+. For more information, visit www.premierlacrosseleague.com and follow on social media: Instagram (@PLL), Twitter (@PremierLacrosse), Facebook (@PremierLacrosseLeague) and YouTube (YouTube.com/PLL). Company Values:

• Stay Grounded
• Think Critically
• Be Helpful
• Encourage Creativity
• Persevere Through the Noise
• Operate Like an Owner

Position Overview: The Premier Lacrosse League (PLL) is seeking a motivated, detail-oriented, and service-driven Guest Services and Hospitality Coordinator to join our Fan Experience team for the 2026 regular season. This position plays a critical role in delivering an exceptional, end-to-end experience for every fan attending PLL events across the country. As a Guest Service and Hospitality Coordinator, you will serve as a front-line representative of the PLL brand, ensuring a seamless and enjoyable event-day experience through direct oversight of guest services across parking, gates, concessions, customer service, and hospitality. You will collaborate closely with league operations, ticketing, and venue partners to anticipate needs, solve problems in real time, and uphold best-in-class service standards. While the role focuses primarily on general fan experience, it will also include select responsibilities supporting premium operations, assisting with VIP hospitality, credentials, and partner activations. This role is focused on on-site operations. Weekday work hours are limited in nature and primarily administrative; the vast majority of work takes place on-site at PLL events throughout the weekends. This position will travel to the majority of event weekends during the 2026 PLL/WLL regular season (May 8–September 20), with all travel expenses covered by the league. Key Responsibilities: Guest Experience, Customer Service and Hospitality

• Serve as an on-site leader for the guest service team, assisting in managing fan-facing operations and ensuring that every guest enjoys a welcoming, informed, and seamless experience.
• Provide proactive customer service support at all guest touchpoints—resolving issues, managing inquiries, and communicating updates in real time.
• Assist in managing VIP and sponsor guest lists, credential distribution, and hospitality access.
• Provide high-touch service to premium guests while maintaining alignment with overall fan experience goals.
• Support the setup, operation, and breakdown of hospitality areas, including both general access and premium areas.

Gates

• Contribute to the service flow and staffing support of fan entrances including the execution of a premium entrance.
• Assist gate operations and fan entry procedures, focusing on safety, speed, and hospitality.
• Troubleshoot ingress and egress challenges as they arise to minimize guest friction.

Parking & Arrival

• Assist in on-site coordination of guest parking logistics with league operations and venue partners, ensuring clear signage and efficient flow.

Concessions

• Monitor concession flow and collaborate to enhance efficiency, reduce wait times, and ensure signage and wayfinding materials are accurate, visible, and aligned with league standards.

Qualifications:

• Passion for lacrosse, the PLL and WLL, with a commitment to growing the sport and enhancing the fan experience.
• Bachelor’s degree in Sports, Hospitality or Event Management, or a related field; equivalent professional experience may be considered in lieu of a degree for the right candidate
• 1–2 years of relevant experience in live events, sports, or guest services preferred.
• Comfortable working in high-pressure, live event settings
• Strong organizational and time-management skills with the ability to work in a fast-paced, deadline-driven environment.
• Excellent communication skills (written and verbal) with the ability to collaborate effectively with cross-functional teams and external vendors.
• Team-oriented mindset with experience working as part of a team in high-energy environments.
• Creative thinker with a passion for delivering memorable fan experiences.

Requirements:

• This role is focused on on-site event operations. Weekday hours are limited and primarily administrative in nature; the majority of work occurs on-site at PLL events on weekends throughout the season.
• Ability to work flexible hours, including nights, weekends, and holidays as required by the event schedule.
• Willing and able to travel to most PLL/WLL events throughout the 2026 PLL/WLL season and work weekends (May 8th - September 20th).
• Must be able to perform the essential functions of the role, with or without reasonable accommodation, including:
• Lifting up to 50 lbs
• Standing or walking for extended periods (8–10 hours)
• Working outdoors in varying weather conditions

Compensation:

• $16.00 - $18.00 per hour
• Based on the candidate’s experience and location
• This is a non-exempt, hourly position and is eligible for overtime in accordance with applicable law.
• All travel expenses including: travel (flights, trains, and/or ground transportation), hotels, meals, + other miscellaneous costs (ie. checked luggage) are covered by the PLL.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.