Operations Junior Data & Staffing Analyst
Kahana Feld is a firm that supports the Practice Management Group through various operational initiatives. The Operations Junior Data & Staffing Analyst plays a crucial role in attorney staffing, operational reporting, and data analysis to ensure effective resource allocation and operational efficiency.
Responsibilities
- Build, monitor, and update staffing databases, spreadsheets, and internal tracking systems
- Assist with staffing and tracking process across practice groups and offices
- Compile, analyze, and maintain operational and staffing reports, including utilization, capacity, productivity, and matter assignment data
- Utilize Power Automate, Microsoft Lists, Microsoft Excel, and SharePoint skills to create automated processes and workflows for staffing, teams, and headcount ratios
- Monitor and analyze timekeeper workloads and assist in identifying staffing gaps, capacity concerns, and workflow trends to ensure a balanced workload while meeting client needs promptly and make recommendations to Practice Group leadership
- Coordinate with Legal and People Operations, Finance, Recruiting, and the Practice Group Leaders regarding attorney assignments and staffing needs
- Prepare recurring and ad hoc reports related to attorney productivity, billable hours, staffing allocation, and operational metrics
- Work with practice group leaders and firm leadership to understand business goals, plan for future needs, and allocate resources effectively. This includes tracking partner-associate ratios and providing staffing forecasts
- Set up and manage efficient workflows, task tracking, calendars, and systems for organizing legal information
- Serve as a key contact between partners, lawyers, and the firm’s support departments (billing, people ops, IT, marketing, etc.) to assist the practice group in achieving its objectives
- Identify and participate in development and implementation of improvements to processes and workflows, leveraging the firm’s technology resources and proven methods
- Plan and organize regular meetings and communication efforts to keep all stakeholders informed and aligned
- Provide best practice recommendations for communicating a diversity of topics to Practice Group and firm leaders
- Create and update procedures to follow best practices and maintain current documentation
- Maintain confidentiality of sensitive personnel and operational information
- Maintain updated staffing tools, processes, and databases to ensure quality information that supports business goals and targets
- Troubleshoot system errors and resolve user concerns related to staffing software, ensuring timely support and effective issue resolution
- As directed, assist with practice group initiatives, special projects, and operational process improvements ensuring timely delivery and effective resource allocation
Skills
- Bachelor's degree in business administration, computer/data science, data mining and analytics, engineering, statistics, economics, or a related field
- 1-3 years of experience in computer/data science, legal operations, staffing coordination, finance, or professional services operations
- Ability to utilize high level skills in Power Automate, Power Query, Microsoft Lists, Microsoft Excel (including Pivot tables and formulas), and SharePoint
- Experience with and understanding of carrier guidelines and basis for them
- Demonstrate sound judgment and the capacity to make timely and defensible decisions
- Excellent analytical, problem-solving skills, negotiation, and communication skills; ability to present complex information clearly
- Strong attention to detail and ability to manage multiple priorities under deadlines
- Collaborative, proactive, and service-oriented mindset
- Experience with Python, SQL, Tableau is a plus
Benefits
- Full-Time, non-exempt
- Hybrid
- 10-20% domestic travel by car and plane
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