Patient Navigator
At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com.
Summary
The Patient Navigator serves as the first point of contact for patients, managing incoming calls with professionalism and compassion. In this role, the Navigator conducts phone-based assessments to gather medical history and symptoms, evaluates the urgency of patient concerns, and guides individuals to the most appropriate level of care or department. This position also plays a key communication role by relaying information between patients and healthcare teams to ensure coordinated, seamless care across the health network. Essential Duties & Responsibilities Patient Interaction Answer and manage incoming calls in a professional and courteous manner. Greet patients warmly and assist them with inquiries or direct them to the appropriate department. Patient Assessment Conduct a thorough assessment of patients’ health concerns over the phone. Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue. Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources. Communication Relay messages and information between patients and healthcare teams Collaborate with other staff members to ensure seamless communication within our health network.
Qualifications
High School Diploma or equivalent Exceptional customer service skills Organized and effective communicator Ability to maintain confidentiality and handle sensitive information. Proficient in using computer systems and electronic health records. Strong problem-solving skills Previous experience in a medical office or healthcare setting is preferred. Team player with a positive attitude We’re thrilled to announce that Curana Health has been named the 147th fastest growing, privately owned company in the nation on Inc. magazine’s prestigious Inc. 5000 list. Curana also ranked 16th in the “Healthcare & Medical” industry category and 21st in Texas. This recognition underscores Curana Health’s impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.