Program Specialist

Department Contact: Priscila Solis, 575-646-3936, [email protected] Internal or External Search: External - Open to all applicants Advertising Summary: The Center of Innovation for Behavioral Health and Wellbeing is looking for a Program Specialist. This position plays a critical role in ensuring accurate data collection, effective training coordination, certification compliance, and stakeholder engagement while advancing workforce development efforts that center lived experience and strengthen behavioral health services across New Mexico. Position Details Position Title: Program Specialist College/Division: Cooperative Extension Service Department: 310021-EXTENSN HOME EC PGM UNIT Location: Remote Offsite Location (if applicable): Target Hourly/Salary Rate: 43908.80 to commensurate with experience Appointment Full-time Equivalency: 1.0 FLSA Status: Exempt Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Contingent Upon Funding: Contingent upon external funding Standard Work Schedule: Standard (M-F, 8-5) If Not a Standard Work Schedule: Job Duties and Responsibilities: Coordinate and support the implementation of statewide training, certification, and workforce development initiatives for Family Peer Support and Youth Peer Support programs. Manage multiple projects, timelines, and stakeholder relationships while ensuring deliverables, training activities, and certification processes are completed accurately and on schedule. Serve as a primary point of contact for trainees, trainers, supervisors, behavioral health providers, community partners, state agencies, and individuals with lived experience. Maintain training, certification, and participant records utilizing Smartsheet, Microsoft 365 applications, Excel, and other data management systems while ensuring data accuracy, quality assurance, and compliance with program requirements. Coordinate the collection, analysis, and reporting of program activity data; prepare reports, evaluation summaries, performance metrics, presentations, and other materials to support stakeholder reporting and continuous quality improvement efforts. Monitor certification requirements, continuing education credits, training completion status, and recertification timelines while providing timely communication and technical assistance to participants and stakeholders. Coordinate all aspects of training delivery, including registration management, participant communications, scheduling, logistics, attendance tracking, training materials, virtual platform moderation, and post-training follow-up. Support trainers and subject matter experts through effective communication, technical assistance, and coordination to ensure successful training implementation. Build and maintain collaborative relationships across diverse stakeholder groups while promoting community engagement, workforce development, and family-driven practices that center lived experience. Develop and implement program procedures, workflows, and operational improvements, identifying opportunities to enhance data systems, reporting processes, and organizational efficiencies through technology and automation solutions. Utilize strong written and verbal communication skills to respond to inquiries, provide program information, resolve participant concerns, and facilitate effective communication among internal teams and external partners. Develop knowledge of Family Peer Support and Youth Peer Support principles, values, and best practices and integrate these concepts into program operations, communications, and stakeholder engagement activities.

Qualifications

Required Education and Experience: Associate's Degree + 2 years of relevant experience or a Bachelor's degree. Equivalent Qualifications: Preferred Qualifications: Strong proficiency with Smartsheet, Microsoft Excel, Microsoft 365 applications, databases, and data management systems. Experience with data entry, data tracking, reporting, and records management. Ability to analyze information and develop meaningful reports and program summaries. Strong organizational, prioritization, and time management skills. Exceptional attention to detail and commitment to data accuracy. Experience coordinating trainings, meetings, webinars, or professional development programs. Ability to provide technical assistance and support virtual learning environments. Special Certification/Licensure: Working Conditions and Physical Effort Environment: Work is normally performed in a typical interior/office work environment. Physical Effort: No or very limited physical effort required. Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking. Risk: No or very limited exposure to physical risk.