Quality & Process Control Analyst Technician
HealthDyne is a pharmacy accelerator company, delivering flexible solutions that are designed to bring medications to patients seamlessly at scale. As a technology leader, HealthDyne leverages cutting edge innovation to bring pharmacy solutions to market for our clients. Join a team of visionary leaders with decades of pharmacy experience to help our clients refine, launch, and scale big ideas and fulfill our mission to deliver pharmacy care where access is effortless, care is affordable, and patients come first. We reimagine pharmacy to deliver more than medicine – we deliver better lives. Our Vision: Powering better health through pharmacy care driven by tech, trust, and heart. Our Mission: Delivering pharmacy care where access is effortless, care is affordable, and patients come first.
Summary
The Quality & Process Control Analyst Technician enhances organizational efficiency by evaluating internal processes, analyzing operational data, and ensuring adherence to quality and regulatory standards. This role manages quality platforms and reporting tools, conducts audits, maintains system controls and documentation, and collaborates across teams to support continuous improvement and consistent, reliable process performance. Essential Duties and Responsibilities Performance Quality Management technology platform development and management Quality and reporting tools development & support Data, trending and modeling analysis and tool sets System job streams development, support and management, workflow mapping System controls/governance: versions, backups/restores, documentations, procedures Identify opportunities to improve organizational efficiency and effectiveness, including faster, easier, more efficient ways to manipulate and report data. Automate intake data pulls Work in collaboration with other teams including IT, Operation Excellence Ask/metrics inventory controls, document/procedures, SQL queries development and tables Service Now dashboards and reporting Supports Accreditations including URAC Data Validation Additional duties as assigned Education and Experience Bachelor’s degree required 2+ years systems environment/development experience required Strong/expert Excel, BI, Access, VBA and SQL skills required Waterfall and/or agile SDLC experience preferred Microsoft Office suite, functional Windows experience Pharmacy or equivalent experience or background preferred Knowledge, Skills, and Abilities Strong team player and cross functional collaborator Self-starter, enjoys working with minimal oversight Enjoy fast past, dynamic work environment Excellent written and verbal communication skills Work Environment / Physical Demands This position is in both a typical office environment which requires prolonged sitting in front of a computer and in an external environment where travel is occasionally required. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.