[Remote] Account Manager, Enterprise
Note: The job is a remote job and is open to candidates in USA. Atlassian is focused on developing relationships with their largest, most strategic customers, partnering with many Fortune 500 companies. The Account Manager role is responsible for driving retention and expansion, enhancing revenue growth through customer engagement and collaboration with the sales team.
Responsibilities
- Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach
- Drive best-in-class retention across your customer base
- Develop Senior and Executive relationships via video and in-person
- Manage high-value renewals and expansions across our product portfolio
- Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell
- Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis
- Maintain understanding of product updates and articulate improvements to customers and partners
- Ensure accurate forecasting and project documentation
Skills
- 5+ years in account management, inside sales, or customer success with Enterprise customers
- Proven ability to build relationships across cultures and senior stakeholders both internal and external
- Strategically global account planning, prioritizing customer engagements to maximize growth and retention
- Track record of meeting performance goals
- Experience with a small Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals
- Experience with complex, end-to-end sales cycles is preferred
- Selling Enterprise SaaS products globally
- Working with Channel Partners & GSIs
- Familiarity with Salesforce, Clari, and Tableau
- Data analysis for identifying opportunities
Benefits
- Atlassians can choose where they work – whether in an office, from home, or a combination of the two.
- Health and wellbeing resources
- Paid volunteer days
Company Overview
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